TUSHAR PATSANI

To become an energetic Service Manager with highly technical approach which leads simplification of theory that provides challenging opportunities to utilize my knowledge as well as analytical, technical and managerial skills for career growth and uplift of the institution.

An enthusiastic self motivated, multitalented Automobile Degree Engineer having more than twenty years continuous job experience with proven technical, analytical ,creative and interpersonal skills .A well-rounded individual with a strong commitment to excellence & driving ambition to achieve career goals. Means: Honesty, Integrity, hard work with sound technical knowledge.

Negotiable as prime aim is to excel the career in a professionally managed organization.

Heavy goods and passengers vehicle, Light Motor Commercial vehicle.

• Lead Customer satisfaction standards and attain dealership objectives
• Utilize new systems/processes implemented by the dealership
• Maintain and utilize Technical Bulletins and Special Tools to increase technical efficiency
• Implement and Support Brand throughout all dept. activities
• Develop a team atmosphere both within the service dept. and across other depts..
• Participate in/contribute to management meetings and follow all dealership policies
• Use an effective appointment system for better service
• Plan/analyse /manage/monitor/report department finances.
• Establish/maintain a purchasing policy and practise to ensure competitive bids.
• Ensure maintenance and repair pricing consistent with competitive prices.
• Generate service sales to increase dealership profitability
• Develop marketing and merchandising plans and programs.
• Supervise all personnel in the service dept. and comply with safety and environmental regulations
• Comply daily sales and production records as established by dealership and report to Dealer Principal.
• Involve in post service follow up process and solve customer concerns.
• Monitoring accidental estimates for Insurance purpose.
• Preparation of various MIS reports through an Oracle based ERP software package provided by Company.
• Manage the service dept. and contribute to dealership profitability
• Monitor repair order trends and work flow in workshop floor.
• Ensure high quality service and repairs are provided to every customer.
• Establish/maintain/build Warranty Claim processing procedures.
• Make warranty and billing adjustment.
• Deliver the right car in perfect condition in right time.
• Establish/maintain/monitor a follow-up system to ensure customer satisfaction with in 24/48 hours.
• Prioritizes work through workshop and scheduling system to ensure all deadlines are met.
• Act quickly to implement plans; organize work efficiently; follow up to ensure successful implementation.
• Review service repairs and charges to ensure accuracy.
• Identify and support opportunities for methods/process improvement.

• Height: 5'10"
• Weight: 65 kgs
• Passport Number: A7694701
• Father's Name: Late N.K. Patsani
• Date of Birth: 04/27/70
• Gender: Male
• Nationality: Indian
• Marital Status: Married and one kid
• Religion: English, Hindi, Odia

1519/87

English, Hindi, and Odia (all read, write and speak)

web surfing, making friends, reading automotive magazines, playing badminton & table tennis, singing.

• Entrepreneurship development program by IED Orissa from 16th to 30th may 1993 in Bhubaneswar.
• Industrial management Training by Govt. of India from 5 to 15 Oct 1993.
• Industrial sickness and Managerial by Govt. of India gfrom7th to 17th Feb 1994.
• Basic training from Regional Training Center, maruti Udyog Ltd., Kolkata on Fundamental Systems of petrol engines in August 1996.
• Front mans course at Regional Training Center, Maruti Udyog Ltd., Kolkata in April 1997.
• After sales service training at national Institute of Sales, Bhubaneswar on three occasions.
• Multiple fuel injections system training by Maruti Udyog Ltd. At Cuttack in July 2000.
• Level training from Technical center, Ford India Ltd., Chengalpattu, Tamil Nadu in Jan 2001.
• New Model Training Endeavour in the year 2003.
• New Model Training in the year 2004.
• New Model Training Fiesta in the year 2005.

I, hereby declare that the above particulars furnished by me are true to the best of my knowledge and belief.