Tushar Pupreja

Took ownership of employee contacts, ensuring that each contact is accepted and resolved with a high degree of customer focus.

Received queries via phone, email or chat and log contacts into the shared service case management system.

Provided assistance in administering employee case to first call resolution

Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes.

Handled customer complaints calmly and professionally, resolving customer issues in a timely manner

Helped customers to stay updated with the latest policies and information on Amazon for a smooth and effective customer experience.

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Knowledge of billing procedures and collection techniques (e.g. skip tracing)
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills

• Maintaining a positive , empathetic and professional attitude towards customers.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Ensure customer satisfaction and provide professional customer support.
• Providing feedback on the efficiency of the customer service process.
• Knowing our products inside and out to answer customer queries.
• Keeping records of customer interactions, transactions, comments and complaints.
• SIRIUSXM process, not only be able to sell the product, but also skilled in handling cancellations, troubleshooting, negotiations etc.