TUSHAR SABLE

• Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
• Monitored, followed-up and escalated cases to meet customer response commitments.
• Completed opening and closing functions to meet operational needs.
• Managed customer relations on ongoing basis to maximize customer retention.
• Created activities and engagements to enhance customer experience, knowledge, and patronage.
• Worked with clients to address and respond to client and partnership management issues.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.

• Expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services.
• support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
• Also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.
• With your vital knowledge, Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.
• problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. need to keep up with changes to technology and applications, provide the best resolution for the customer.
• Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.
• Utilising knowledge of AT&T’s products and services to effectively service and retain customers.

Technical Support Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

• Respond to technical service inquiries from customers in a timely fashion Efficiently analyze customer issues and provide logical solutions
• Log and analyze technical service inquiries and identify trends leading to early identification of emerging issues
• Provide support for the creation of training materials including webinar, presentation and video creation Train internal employees and customers via presentations, webinars as well as hands-on Test and trouble-shoot returned items Update contents of the Technical Support page on the website as assigned
• Create product manuals for new products, ensure existing product manuals are up-to-date
• Develop product knowledge to serve as a technical resource to the Domestic and International sales teams Provide input on technical service tools that could be beneficial to customers or employees
• Represent the company at trade events or industry functions as assigned Troubleshooting technical issues
• Diagnosing and repairing faults
• Resolving network issues
• Installing and configuring hardware and software
• Speaking to customers to quickly get to the root of their problem
• Reporting to the Technical Services Manager, this position is responsible for technical service support to internal and external clients including: fielding and resolving technical service issues with end customers, providing troubleshooting support

• Coordinating project schedules, resources, equipment and information Ø Liaising with clients to identify and define project requirements, scope and objectives Ø Ensuring that clients' needs are met as the project evolves Ø Coordinate project management activities, resources, equipment and information Ø Break projects into doable actions and set timeframes Ø Liaise with clients to identify and define requirements, scope and objectives Ø Assign tasks to internal teams and assist with schedule management Ø Make sure that clients' needs are met as projects evolve Ø Help prepare budgets Ø Analyze risks and opportunities Ø Oversee project procurement management Ø Provided detailed analysis of daily sales accounts and inventory reports to maintain integrity of inventory data
• Managed deliverables, calendars, and expense reports for CEO and COO
• Responsible for daily operations including facilities management, creating purchase orders, maintaining inventory database, and overseeing accounts payable
• Responsible for vendor acquisition and management as well as rare parts acquisition and price negotiations.

• Update the company database by inputting information from each call and keeping every customer field current
• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
• Work on special short-term projects to offer customized support for new products or products at end-of-life
• Monitor the customer satisfaction levels and develop methods for increasing them
• Assist in creating ways for delivering excellent customer service to irate or problematic customers