TUSHAR SALUJA
Management Consultant
New Delhi
Summary
Results-driven Management Consultant adept at helping companies improve customer experience, operational efficiency, and profitability. Also, a hands-on leader & team player with remarkable experience in sales & distribution in FMCG industry, managing multiple distributors (15+) & a team of 25+ people. Possessing 5 years of related experience and passion for contributing to business success.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Engagement Manager
Deloitte India
06.2022 - Current
Senior Consultant
01.2020 - 05.2022
- Project 1: Strategy & Program Mgmt - User journey digitalization to enhance customer experience
- Assessed existing customer journey to identify moments of truth in line with customer needs
- Envisioned to-be user journey basis secondary research, surveys & gemba walk for redefined user persona
- Recommended solutions viz
- Online demo scheduler, virtual showroom, chatbot, digital lead mgmt etc
- Collaborated with tech team to plan product sprints and rolled-out solutions for selected pilots
- Increased digital leads contribution by 23% and retail conversion for the same improved by 11%
- Achieved 2.1% virtual showroom sales contribution & enhanced CX score from 4.4 to 4.8 on a scale of 5
- Project 2: Product Development / Project Mgmt - Profitability solution for Automotive & FMCG clients
- Gauged stakeholders’ requirements to identify Critical to Quality parameters such as data collection & validation, data reporting, custom reports and data analytics to develop scalable solution
- Penned-down user stories along with acceptance criteria & also gathered UX feedback from users
- Developed product roadmap and liaised with cross functional teams to execute strategic activities
- Effectuated project charter focusing on planning & status tracking to steer 100% adherence to timelines
- Standardized data sharing b/w OEM & dealerships, using open APIs to integrate with existing systems
- Addressed data discrepancy risks in dealers’ DMS by incorporating 100+ data validation logics
- Customized interface to visualize KPIs & root cause analyses, along with Google like search mechanism
- Converted 3 clients with annual business of 4.5+ Cr
- Hence, awarded with “move the dot”
- Project 3: Strategy & Ops Mgmt – Design and deployment of profitability improvement framework
- Gauged every revenue & cost KPI across the P&L of the Auto OEM dealership network
- Recommended & implemented key strategic initiatives and improved overall profitability by 16
Area Sales Manager
Pidilite Industries Ltd
04.2018 - 02.2019
- Managed yearly business of INR 30 cr
- For consumer products & a team of 30+ members
- Won Range & Reach Cup-Jul & Aug’19 by improving range (lines sold) from 3.4 to 5.2 & reach (outlets billed) by 34
Area Sales Manager
Abbott Nutrition India
04.2018 - 02.2019
- Managed a multi-category portfolio with annual turnover of INR 12 cr
- A team of 30+ members
- Reduced the high dependence of business on a single brand – PediaSure by doubling the effective coverage for another brand - Ensure & increasing its sales from program outlets by 72%
- Ranked #1 Sales Champion all-India from Apr to Oct’18 for highest target % achievement
Management Trainee
06.2017 - 03.2018
- Underwent rigorous training across ethical sales, marketing, traditional sales, customer marketing & modern trade
- Improved efficiency KPIs by 15% using a revamped incentive structure keeping budget same
Digital Marketing
Abbott Nutrition India
04.2016 - 06.2016
- Understand best practices followed by leading FMCG companies in digital space & devise digital strategy for the organization
- Roles & Responsibilities
- Understood & determined the customer journey to Purchase model for online shoppers
- Evaluated different platforms on digital media in terms of ROI, convenience, impact & time to go-live
- Analyzed insights & successful practices followed by leading FMCG Companies in E-Commerce
- Rewarded with Star Intern award & Pre-placement interview, converted to Pre-Placement Offer
Associate Software Engineer
Accenture Services Pvt Ltd
10.2014 - 05.2015
- Designed software based on understanding of the client’s requirements
- Customize changes in the software as a developer per the requirements of the client SCHOLASTIC RECORD
- Year
- Degree
- Institute
- CGPA/
Education
MBA - Sales & Marketing
IMT
Ghaziabad, India 06.2015 - 03.2017
Bachelor of Science - Computer Science
Maharaja Agrasen Institute of Technology
New Delhi, India 08.2010 - 06.2014
High School Diploma -
Jaspal Kaur Public School
New Delhi, India 03.2009 - 03.2010
High School Diploma -
Jaspal Kaur Public School
New Delhi, India 03.2007 - 03.2008
Skills
Profitability
undefinedAdditional Information
NA
• Marico FACE OFF Challenge winner (2016) – Change perception of oats from breakfast cereal to anyti
NA
Timeline
Engagement Manager
Deloitte India
06.2022 - Current
Senior Consultant
01.2020 - 05.2022
Area Sales Manager
Pidilite Industries Ltd
04.2018 - 02.2019
Area Sales Manager
Abbott Nutrition India
04.2018 - 02.2019
Management Trainee
06.2017 - 03.2018
Digital Marketing
Abbott Nutrition India
04.2016 - 06.2016
MBA - Sales & Marketing
IMT
06.2015 - 03.2017
Associate Software Engineer
Accenture Services Pvt Ltd
10.2014 - 05.2015
Bachelor of Science - Computer Science
Maharaja Agrasen Institute of Technology
08.2010 - 06.2014
High School Diploma -
Jaspal Kaur Public School
03.2009 - 03.2010
High School Diploma -
Jaspal Kaur Public School
03.2007 - 03.2008
Similar Profiles
Abhishek SaxenaAbhishek Saxena
Senior Consultant at Deloitte IndiaSenior Consultant at Deloitte India
Subrahmanyam NSubrahmanyam N
Senior Consultant at Deloitte IndiaSenior Consultant at Deloitte India
RAHUL SUNIL NAMBIARRAHUL SUNIL NAMBIAR
Manager- Extended Warehouse Management (EWM)/Warehouse Management (WM)/Stock Room Management (StRM) at Deloitte IndiaManager- Extended Warehouse Management (EWM)/Warehouse Management (WM)/Stock Room Management (StRM) at Deloitte India