Tushar Sarnot
Summary
To be a part of an organization where continuous learning & growth is assured and fulfilling the expectations out of my knowledge and skills. Dedicated customer support professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
Work History
Assistant Manager
Kotuleshwar Agro
- To manage personnel and develop sales and sales support staff
- To develops specific plans to ensure revenue growth in all company's products To co-ordinate proper company resources to ensure efficient and stable sales results
- Personally observe the performance of Sales team in the field on a regular basis
- Increasing business opportunities through various routes to market
- Keeping up to date with products and competitors
- Reconcile vendor balances
- Make appropriate corrections in vendor accounts
- Maintaining positive relationship between agency and client
- Negotiating with vendor solving any problems and making sure deadlines are met
- Maintaining records of vendor staff Vendor billing, Vendor feedbacks and NDC from vendors
- Maintaining various MIS for Admin Department.
Senior Associate
Wipro Ltd.
- Working on the SAP system
- Working as an OOC (Credit) Approver
- Recognized and shortlisted for Team Coach because of continues performance at Productivity and Quality
- Working in BPEM backlog, always thrives to reduce the same by identifying improvement opportunities and implementing them
- Always try to provide 100% quality and resolution on each and every case
- Solving any problems and making sure deadlines are met.
Accounts Assistant
Vogue 9
- Maintaining petty cash
- Maintaining inventory
- Maintaining staff loans and advances
- Maintaining entries in Tally
- Salary Calculation, ESI, PF, PT
- Monthly Audit.
Customer Support Associate
Amazon Development Centre Pvt. Ltd.
- Current
- Taking ownership of customer issues reported and seeking timely resolutions to the problems
- Solving the Issues following the policy guidelines
- Transferring the contacts if and when required to appropriate department
- Maintaining the target for every week as per the given goal
- Conducting product walk through and providing resolutions to customer's queries on the Amazon's product
- Researching, diagnosing and identifying solutions to resolve customer issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers
- Have handled multiple skills like MU, Primary Email, Business MU, was part of MUD pilot batch
- Handled other skills as well like Vikings and was on DART support
- Was on SME role for several months
- Currently in SWAT team handling multiple OU's to give extra support to our customers in NA and IN
- Have trained new joinee on their respective skills Reporting to respective manages of new joinees about their progress with proper reports
- Was awarded Customer Obsession Award while in Business MU support
- Never been in PIP under every skills in entire timespan till now as maintaining quality parameters and was awarded as Master Quality Guardian
- Never given CAP as meeting to policy adherence criteria
- Giving best support to every customer on events
- Never took unnecessary leaves to be available for support
- Always ready to give extra support if and when required to multiple skills.
Education
B.Com -
Bharti Vidyapeeth University
01.2014
H.S.C -
Maharashatra
01.2009
S.S.C -
Maharashatra
01.2007
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Certification
- DTP, Suyash Computers, A+
- M.S. Office, Suyash Computers, A
- Tally ERP 9, Sane Guruji, A+
Languages
English
Hindi
Marathi
Personal Information
- Father's Name: Pramod Popatlal Sarnot
- Date of Birth: 05/24/90
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Dancing
- Listening Songs
- Playing Video Games
Disclaimer
I consider myself familiar with Computer Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Assistant Manager
Kotuleshwar Agro
Senior Associate
Wipro Ltd.
Accounts Assistant
Vogue 9
Customer Support Associate
Amazon Development Centre Pvt. Ltd.
- Current
B.Com -
Bharti Vidyapeeth University
H.S.C -
Maharashatra
S.S.C -
Maharashatra