Tushar Sawant
Business Analyst
Navi Mumbai
Summary
Enthusiastic Business Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Willingness to take on added responsibilities to meet team goals. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Business Analyst
Morgan Stanley
Mumbai
09.2021 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews
- Gathering requirements, creating user stories using JIRA and building backlog for Product Owner
- Functioned as bridge between functional business units and IT
- Coordinate project initiatives with software developers, stakeholders, project managers and software testers
- Guide development teams to break down large and complex user stories into simplified versions for execution
- Developed, coordinated, and implemented methodology and scope for multiple complex projects
- Test user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
- Strengthened risk mitigation techniques and improved process efficiencies while meeting stringent regulatory requirements
Business Analyst
Tata Consultancy Services
Mumbai
04.2020 - 07.2021
- Collaborate with distributed teams of product managers, developers, and QA testers to define and schedule activities required to develop and launch new feature
- Coordinate with business partners to finalize design and confirm requirements
- Requirement analysis and preparation of requirement documents like BRD and FRD
- Developed user stories and to-be process flows to support design and development of new requirements
- Play pivotal role in key user training, user acceptance testing, end user training and post go live support activities
- Designed unique project training material as well as facilitated end user and management training
- Created and modified various schema objects to meet business requirement
- Created E2E Scripts, test cases and test scenarios for QA handover
- Responsible for leading and managing e-Invoicing requirements from both I.T and business perspective
Project Lead
Tata Consultancy Services
Mumbai
12.2013 - 05.2018
- Lead multiple teams like Axis Direct Portal Maintenance team and SER (small enterprise retail) business unit while being responsible to senior management for their performance
- Ensured zero downtime in operations, resolved customer issues, delivered enhancements and provided suggestions for improved customer satisfaction
- Liaising with onsite team to provide quality deliverables in line with customer requirements
- Lead iteration planning, daily scrum stand-ups, demos, and retrospective meetings
- Responsible to conduct code review and validate user stories
- Suggested and implemented process improvements for estimating, development and testing processes
- Provided primary support toward installation of application releases into production as directed by stakeholders
- Responsible for WON handling, customer billing, internal audits and PMR
- Determined client expectations and provided customized solutions
- Served as point of contact for escalations and worked with multiple teams to resolve impediments
- Responsible for estimation, design and development of various enhancements as per customer requirement
Education
MBA - Operations Management
Symbiosis Centre For Management And Human Resource
Pune, Maharashtra 06.2018 - 03.2020
Bachelor of Engineering - Electrical Engineering
Fr. Conceicao Rodrigues Institute of Technology
Navi Mumbai, Maharashtra 06.2009 - 05.2013
Skills
Project Management
Certification
Lean Six Sigma Green Belt
Timeline
Business Analyst
Morgan Stanley
09.2021 - Current
Beginner’s certifications: Tableau, Power BI Desktop, Design Principles
08-2020
Excel Skills for Business: Intermediate
07-2020
Business Analyst
Tata Consultancy Services
04.2020 - 07.2021
Lean Six Sigma Green Belt
09-2019
MBA - Operations Management
Symbiosis Centre For Management And Human Resource
06.2018 - 03.2020
Project Lead
Tata Consultancy Services
12.2013 - 05.2018
Bachelor of Engineering - Electrical Engineering
Fr. Conceicao Rodrigues Institute of Technology
06.2009 - 05.2013
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