Tushar Sharma
VARANASI
Summary
Adept Service Reliability Engineer with a proven track record at British Telecom, enhancing network reliability and client satisfaction for major clients like Zurich and DHL. Expert in network troubleshooting and incident management, I leverage skills in IP addressing and effective communication to resolve complex issues, ensuring optimal network performance and security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Reliability Engineer
British Telecom
Gurugram Haryana
11.2022 - Current
- Worked on multiple projects at BT for clients such as Zurich and DHL.
- Ensuring network operations as NOC L1 engineer.
- Handled incidents (P1, P2, P3, P4) and implemented troubleshooting measures.
- Performed manual incident management using NGSD and SNOW systems.
- Working on tools like ServiceNow, NGSD, NPMD, SevOne, NetBrain, Service Intelligence, Citrix, and DNAC.
- Responsible for reporting network outages to customers, and their timeline resolution with suppliers across the globe.
- Maximizing network performance by monitoring performance, troubleshooting network problems and outages
- Coordinated with relevant teams to resolve cases efficiently.
- Maintained detailed trackers for planned work, power outage activities, and IOS upgrades for both suppliers and customers.
- Coordinated with vendors to source replacement parts for repairs or upgrades.
- Analyzed data from predictive maintenance inspections to determine the health of equipment.
- Replaced faulty or damaged network hardware components to improve performance.
Network Engineer
Movate (Formely CSS Corp)
Chennai
03.2022 - 11.2022
- Utilized network management tools for monitoring, configuration management, and issue resolution.
- Secured network systems by establishing and enforcing access control policies.
- Resolved complex technical issues involving multiple vendors in a timely manner with minimal disruption of services.
Associate Network Engineer
TMI Staffing Services
Varanasi
05.2021 - 03.2022
- Monitored network performance to ensure system availability to all users and performed necessary maintenance to support network availability.
- Troubleshot problems reported by users and determined the most effective solution.
- Coordinated with external vendors for installation services or repair work required at remote sites.
Education
Masters - Computer Application
IEC University
06-2022
Graduation - Computer Application
Rajarshi School of Management And Technology
06-2019
Class 12th -
Tomar Children School
06-2016
Skills
- Good understanding of the OSI model, subnetting of IPs, and the TCP/UDP protocol suite, including ICMP, and ARP
- Knowledge in routing protocols, static routing, default routing, and dynamic routing, such as OSPF, EIGRP, RIP and BGP
- Troubleshoot network-related issues, coordinate with users, and have good hands-on experience with DHCP configuration and Telnet
- Maintained networking equipment and systems, including routers and switches, to ensure proper performance
- Switching protocols (VLANs, trunking, and spanning tree)
- Knowledge of implementing and troubleshooting complex Layer 2 technologies, such as VLAN, Inter-VLAN, trunks, VTP, EtherChannel, STP, and RSTP
- Implementation of HSRP for default gateway redundancy
- Very good configuration skills, such as NAT and security features like ACLs (Standard and Extended)
- Excellent communication and customer service skills
Certification
- Cisco Certified Network Associate (CCNA), Exam Code 200-301
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 07/08/97
- Gender: Male
- Nationality: Indian
Affiliations
- Star Performance Recognition, April 2024
Timeline
Service Reliability Engineer
British Telecom
11.2022 - Current
Network Engineer
Movate (Formely CSS Corp)
03.2022 - 11.2022
Associate Network Engineer
TMI Staffing Services
05.2021 - 03.2022
Masters - Computer Application
IEC University
Graduation - Computer Application
Rajarshi School of Management And Technology
Class 12th -
Tomar Children School
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