Tushar Sharma
Senior Key Account Manager
Delhi
Summary
Dynamic Senior Key Account Manager with a proven track record at Zomato, excelling in relationship management and data-driven decision making. Spearheaded initiatives that enhanced operational efficiency and drove significant revenue growth. Adept at client relationship building, I consistently achieved targets while fostering collaboration across teams to optimize account performance.
Overview
10
10
years of professional experience
Work History
Senior Key Account Manager
Zomato
02.2025 - Current
- Managed the entire McDonald’s CPRPL portfolio (225+ stores across North & East India), contributing one of the largest GMV shares in Zomato’s QSR vertical.
- Led negotiations on partner terms and marketing investments, resulting in a 2% commission hike and improved Zomato’s PnL.
- Analyzed competitors and market trends to spot gaps in QSR positioning, driving fresh campaigns that won incremental market share.
- Improved operational SLAs (late deliveries, cancellations) by working with CPRPL ops teams, resulting in a smoother customer experience across the region.
- Developed quarterly joint business plans with CPRPL leadership, aligning menu strategy, promotional calendars, and visibility investments to consistently achieve revenue targets.
Key Account Manager
Trident Group
06.2023 - 02.2025
- Managing a portfolio of 10 key accounts in the towel business, generating $ 7M in annual revenue, exceeding sales target by 18%.
- Optimized end-to-end order fulfillment by fostering collaboration and communication across departments.
- Conducted in-depth analysis of competitors to identify market gaps; proposed and implemented innovative product ideas and GTM strategies.
- Negotiated favorable contract terms with key clients, securing value and satisfaction for all stakeholders involved.
- Developed and maintained accurate sales forecasts, ensuring portfolio profitability and alignment with financial goals.
- Expanded sales by penetrating target customer groups, increasing brand reach, and ensuring competitive positioning within the market.
Sport Leader Coach(Department Manager)
Decathlon Sports India
01.2017 - 02.2020
- Recruited 30+ teammates for my store and Decathlon NCR.
- Achieved back to back Shrinkage targets(Year end and fiscal) and successfully reduced it from -1.8% in 2016 to - 0.4% in 2017 for a business of 5 CR+.
- Right Merchandising through catchment study to ensure right products for sports practitioners resulting in growth of 22% in the year 2017.
- Mentored and Trained 10+ team members and supporting them towards their Economic and Professional growth.
- Integral part of store operations, taking care of Safety Security, PnL and stock flows.
- Achieved piloting accuracy 99%, Positive EBIT for 9 in 12 months.
- Conducted catchment analysis through LSP (Local Sports Project) and facilitated digital orders from the store,leading to substantial growth in online sales
Sport Leader
Decathlon Sports India
03.2016 - 01.2017
- Organized 3 events during SS season for my sport, with an average of 40 users per event.
- Developed a community of over 200 users in Rohini catchment leading to new user growth of 5% in 2017.
- Ensuring proper Facing and Merchandising of my sport with the concept of SIBC - Self informed best choice.
Education
MBA - Fashion Management
National Institute of Fashion Technology
Bhopal 04.2001 -
Bachelor of Science - Fashion Merchandising And Retail Management
Footwear Design And Development Institute
Noida, India 04.2001 -
Skills
Relationship Management
Category management
Client relationship building
Data-driven decision making
Business development
Account performance analysis
Problem-solving abilities
Teamwork and collaboration
Timeline
Senior Key Account Manager
Zomato
02.2025 - Current
Key Account Manager
Trident Group
06.2023 - 02.2025
Sport Leader Coach(Department Manager)
Decathlon Sports India
01.2017 - 02.2020
Sport Leader
Decathlon Sports India
03.2016 - 01.2017
MBA - Fashion Management
National Institute of Fashion Technology
04.2001 -
Bachelor of Science - Fashion Merchandising And Retail Management
Footwear Design And Development Institute
04.2001 -