Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tushar Sharma

Tushar Sharma

Senior Key Account Manager
Delhi

Summary

Dynamic Senior Key Account Manager with a proven track record at Zomato, excelling in relationship management and data-driven decision making. Spearheaded initiatives that enhanced operational efficiency and drove significant revenue growth. Adept at client relationship building, I consistently achieved targets while fostering collaboration across teams to optimize account performance.

Overview

10
10
years of professional experience

Work History

Senior Key Account Manager

Zomato
02.2025 - Current
  • Managed the entire McDonald’s CPRPL portfolio (225+ stores across North & East India), contributing one of the largest GMV shares in Zomato’s QSR vertical.
  • Led negotiations on partner terms and marketing investments, resulting in a 2% commission hike and improved Zomato’s PnL.
  • Analyzed competitors and market trends to spot gaps in QSR positioning, driving fresh campaigns that won incremental market share.
  • Improved operational SLAs (late deliveries, cancellations) by working with CPRPL ops teams, resulting in a smoother customer experience across the region.
  • Developed quarterly joint business plans with CPRPL leadership, aligning menu strategy, promotional calendars, and visibility investments to consistently achieve revenue targets.

Key Account Manager

Trident Group
06.2023 - 02.2025
  • Managing a portfolio of 10 key accounts in the towel business, generating $ 7M in annual revenue, exceeding sales target by 18%.
  • Optimized end-to-end order fulfillment by fostering collaboration and communication across departments.
  • Conducted in-depth analysis of competitors to identify market gaps; proposed and implemented innovative product ideas and GTM strategies.
  • Negotiated favorable contract terms with key clients, securing value and satisfaction for all stakeholders involved.
  • Developed and maintained accurate sales forecasts, ensuring portfolio profitability and alignment with financial goals.
  • Expanded sales by penetrating target customer groups, increasing brand reach, and ensuring competitive positioning within the market.

Sport Leader Coach(Department Manager)

Decathlon Sports India
01.2017 - 02.2020
  • Recruited 30+ teammates for my store and Decathlon NCR.
  • Achieved back to back Shrinkage targets(Year end and fiscal) and successfully reduced it from -1.8% in 2016 to - 0.4% in 2017 for a business of 5 CR+.
  • Right Merchandising through catchment study to ensure right products for sports practitioners resulting in growth of 22% in the year 2017.
  • Mentored and Trained 10+ team members and supporting them towards their Economic and Professional growth.
  • Integral part of store operations, taking care of Safety Security, PnL and stock flows.
  • Achieved piloting accuracy 99%, Positive EBIT for 9 in 12 months.
  • Conducted catchment analysis through LSP (Local Sports Project) and facilitated digital orders from the store,leading to substantial growth in online sales

Sport Leader

Decathlon Sports India
03.2016 - 01.2017
  • Organized 3 events during SS season for my sport, with an average of 40 users per event.
  • Developed a community of over 200 users in Rohini catchment leading to new user growth of 5% in 2017.
  • Ensuring proper Facing and Merchandising of my sport with the concept of SIBC - Self informed best choice.

Education

MBA - Fashion Management

National Institute of Fashion Technology
Bhopal
04.2001 -

Bachelor of Science - Fashion Merchandising And Retail Management

Footwear Design And Development Institute
Noida, India
04.2001 -

Skills

    Relationship Management

    Category management

    Client relationship building

    Data-driven decision making

    Business development

    Account performance analysis

    Problem-solving abilities

    Teamwork and collaboration

Timeline

Senior Key Account Manager

Zomato
02.2025 - Current

Key Account Manager

Trident Group
06.2023 - 02.2025

Sport Leader Coach(Department Manager)

Decathlon Sports India
01.2017 - 02.2020

Sport Leader

Decathlon Sports India
03.2016 - 01.2017

MBA - Fashion Management

National Institute of Fashion Technology
04.2001 -

Bachelor of Science - Fashion Merchandising And Retail Management

Footwear Design And Development Institute
04.2001 -
Tushar SharmaSenior Key Account Manager