TUSHAR SHILIMKAR

SSBA Company.|2023 – Present.

• Gather and analyze business requirements, and convert them into detailed Product Requirement Documents (PRDs).
• Create user stories with clear acceptance criteria, and manage the backlog using GitHub and JIRA.
• Collaborate with developers to ensure accurate, and timely feature delivery.
• Participate in sprint planning, backlog grooming, and release coordination.
• Track development progress, and ensure alignment between business and technical teams.
• Perform API testing and validation using Postman.
• Conduct data analysis and prepare reports using Excel and Google Sheets.
• Support UAT processes to ensure quality and functionality before release.
• Act as a bridge between stakeholders, tax experts, and engineering teams.

Key Contributions:

• Improved task clarity and development efficiency through structured GitHub issue tracking.
• Reduced requirement gaps by defining detailed user stories and acceptance criteria.
• Contributed to workflow optimization in the ITR filing product system.

SSBA Company.| 2020 – 2023

• Led income tax return (ITR) filing and tax planning operations.
• Managed and mentored a team of 25 subject matter experts (SMEs).
• Resolved complex client queries, and provided executive-level customer support.
• Escalated critical cases for accurate and timely resolution.
• Delivered performance coaching, feedback, and training to enhance team productivity.

Key Achievements:

• Successfully filed over 600 Income Tax Returns (ITRs) during my tenure, ensuring high accuracy and compliance with tax regulations.
• Assisted over 800 users with ITR filing and tax-related support.
• Improved overall team performance through structured monitoring and mentoring.

• - Performed high-accuracy data entry and maintained database integrity.
• (1 Year)