TUSHAR SINGH
HYDERABAD
Summary
A Team Lead with 7+ years of experience working across various projects as both, a team leader and an operative. Looking for an opportunity to leverage my leadership and organization skills to deliver quality-driven results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Team Lead
Cognizant
Hyderabad, India
2021.01 - Current
- Led a pre-sales research team within Google from scratch and turned it into a high-performance team with an overall conversion rate of 45%-50%
- Achieved 139% against the overall Q4'22 KPI goals with 99.4% Accuracy
- Successfully transitioned the entire team and workflow from WFH set-up to WFO while managing the intricacies of attrition, infrastructure & capacity planning alongside performance. Besides all challenges, was able to deliver 109% against the overall target for Q3'22
- Maintained Data Quality throughout, that to be used by the sales team to generate and achieve quality sales for Google
- Been part of routine vendor-client interactions, KPI planning sessions and business review meetings.
GDE Specialist (SME - Subject Matter Expert)
Cognizant
Hyderabad, India
2018.04 - 2020.12
- Worked as an Escalation Specialist I & II while investigating, triaging and troubleshooting all complex & high-priority escalations with 100% accuracy
- Whilst doing so, developed keen interest in learning data analysis and presentation which led to lead an independent team within the process - to triage & troubleshoot escalations pertaining to Prominent Places for Google
- Been part of routine vendor-client interactions, internal assessments and review meetings.
Quality Analyst (SPE-Senior Process Executive)
Cognizant
Hyderabad, India
2017.07 - 2018.03
- Worked as a Quality Analyst and scrutinized Calls and Data across
numerous workflows - Involved in various data clean-up and ad-hoc eval exercises to sanity-check & maintain the data quality and accuracy.
Process Analyst (PE-Process Executive)
Cognizant
Hyderabad, India
2016.01 - 2017.06
- Handled established POI data live on Google Maps
- Made part of a pilot project - Alchemy - and produced excellent results with an accuracy score of >=99%.
Process Analyst, Process
SERCO (now INTELENET)
Hyderabad, India
2015.08 - 2015.12
Education
Bachelor of Technology - Electronics and Communication
UPTU
Mathura, Uttar Pradesh 2009.07 - 2013.06
Skills
- Equipped with strong communication, mentoring and troubleshooting
- Project-management and problem-solving skills Makes it a point to actively practice team-work and collaboration within & across projects
- Motivational leadership
- Process adept
- Outstanding time management
- Client support
- Process improvement & Team development strategies
- Key Performance Indicator (KPI) management
- Employee coaching and mentorship
- Resource allocation
- Team supervision
- Employee retention strategies
Certification
- Google Sheets
- Google Slides
- MS Excel
Accomplishments
- Various accolades from clients (PgMs @ Google) and internal stakeholders on meeting KPI goals, above & beyond.
- Being able to fast-track & troubleshoot any complex scenarios within the stipulated time-frame.
Timeline
Team Lead
Cognizant
2021.01 - Current
GDE Specialist (SME - Subject Matter Expert)
Cognizant
2018.04 - 2020.12
Quality Analyst (SPE-Senior Process Executive)
Cognizant
2017.07 - 2018.03
Process Analyst (PE-Process Executive)
Cognizant
2016.01 - 2017.06
Process Analyst, Process
SERCO (now INTELENET)
2015.08 - 2015.12
Bachelor of Technology - Electronics and Communication
UPTU
2009.07 - 2013.06