Tushar Singhal
New Delhi
Summary
Dedicated and detail-oriented individual with a strong background in operations and a proven track of maintaining high levels of accuracy and efficiency. Willing to work as a key player in challenging and creative environment. Accustomed to long working hours/shifts in pursuit of company goals.
Overview
2
2
years of professional experience
Work History
Process Associate
Sun Life Global Solutions- India
12.2021 - Current
- Managing Short Term Disability claim, Handling Escalations, Process client claim in timely and accurate manner.
- Analyze instructions of the policy and identify discrepancy to remain accordance with company standards and regulations.
- Responsibility of handling ICU policies. (High Premium clients)
- Handling Multiline of short term disability claims and Rush requests
- I was among the pilot batch, which got trained on ACF and Overpayment work.
- I have also trained the next batches in ACF and Overpayment work.
- Currently i am working on Quality Control and Cross Audits.
- I am also responsible for providing feedbacks/refresher sessions to the team members who are struggling in meeting their quality targets.
- I am also responsible for providing every assistance to the team members, who are facing challenges in the process by taking their queries.
- I was also a part of wave 11 training session with Michael E Alvaro, where i was appointed as the support SME.
- I am also responsible for sharing updates via email in Daily News Letter.
- I am also responsible for taking participation in the internal and external team huddles and provide the valuable inputs to improve the process if required.
Education
M.Com -
Indra Gandhi National Open University
New Delhi, India2024
B.com (H) -
Jagannath International Management School
New Delhi2023
XII - Commerce With Math's
Hamdard Public School
New Delhi, India2017
X -
Hamdard Public School
New Delhi, India2015
Skills
- Computer Literacy: Microsoft Word, Powerpoint and Excel
- Data oriented and procedure focused
- Effective communication and collaboration abilities
- An efficient multi-tasker with an ability to shoulder important responsibilities and carrying them out to the hilt
- A resourceful team player
- Root cause analysis
- Continuous improvement
- Dispute Resolution
- Calm Under Pressure
Accomplishments and Rewards
- I submitted the Client for life story that was the only CFL that got approved for the year 2023.
- I have also submitted around 10 kiwi updates out of which 6 got approved and others are still in pipeline.
- I have also submitted around 20 FEBA updates that has helped in improving and our claim setup process.
- I have also passed the product training with 100% marks in the exam.
- In the last 2 years i have received "Performance excellence" once and "Achievers Award" Twice.
Timeline
Process Associate
Sun Life Global Solutions- India
12.2021 - Current
M.Com -
Indra Gandhi National Open University
B.com (H) -
Jagannath International Management School
XII - Commerce With Math's
Hamdard Public School
X -
Hamdard Public School
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