Tushar Soraba

• Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
• Communicated regularly with customers concerning data exchange and technology integration.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

• Performed root cause analysis to provide resolutions for production issues.
• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Assisted employees with resolving network problems at remote locations.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Managed high levels of call flow and responded to [Type] technical support needs.
• Responded promptly to incoming sales leads and requests for technical support.

• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Delivered services to customer locations within specific timeframes.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

* Managing and maintaining the server infrastructure comprising Physical and virtual servers environment

• Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
• Performed cost-benefit and ROI analyses for proposed systems.
• Created system design models and specifications to support system programmers and development teams.
• Checked for accuracy and functionality during implementation of new systems.
• Researched software and systems products to determine purchase recommendations.