Tushar Tarwate
Deputy Delivery Manager
Pune
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
With 11 years of experience in the pharmaceutical and US healthcare industry, I have gained significant expertise. In 7 years of experience of Team management for Sales and Operations Manager in a BPO, I have honed my leadership skills and utilized them to achieve organizational goals. My strengths include the ability to manage multiple teams and supervisors concurrently, as well as excellent customer-facing skills when dealing with clients, customers, and vendors. I am highly proficient in technology and focus on efficiency Hardworking and willing to take added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certificate
3
3
Languages
6
6
years of post-secondary education
Work History
Deputy Delivery Manager
Access Healthcare service PVT LTD
PUNE
11.2018 - Current
- Managing Clinical Documentation project that provide Electronic Health Record (EHR) to client
- Responsible to meet client SLA (TAT, Productivity & Quality)
- Regular interaction with client to understand their requirement and ensure timely implementation
- Ensure Adherence to HIPAA & ISMS policies
- Ensure billing for location with adequate staffing over weekdays & weekends
- Head count planning and timely backfilling resources to avoid any deficit of invoicing to client
- Leading MBR/QBR with client & senior management to discuss critical to quality & overall delivery
- Managing span of 180 agents with 7 group leaders to ensure deliverables
- Established new protocols and streamlined processes to improve efficiency, resulting in 10% improvement in productivity of team.
- Responsible for team KPI & ensure consistent improvement month over month
- Analyze performance metrics (Production, Quality,) & implement opportunity for continuous development
- Participate in exploring solutions for problem & process bottleneck with help of RCA & Lean, Six Sigma
- Collaborate with other team across function (SQ, Training, Hiring, ER) for timely resolution and enhancement of performance
- Managing entire operation for general shift for 3 locations
- Identify top talent from team and promote them for next level
- Proved successful working within tight deadlines and fast-paced environment
Regional Sales Manager
Alembic Pharma LTD
Pune
09.2015 - 10.2018
- Responsible for sales of Urology product for Maharashtra with help of 2 managers and 15 executives
- Established newly launch product in market and increase sales of product by 100% within span of 6 month
- Consistent performance with increased PCPM 64k per HQ
Sales Executive
Sun Pharma
PUNE
08.2014 - 09.2015
- Responsible for sales of Urology product for Pune city
- Managed over 120 Doctors and 8 calls per day to increase visibility of brands which help to achieve monthly targets and increase sales month on month.
- Ensure visiting all chemist and stockiest & make product available near to doctor office.
- Participate in customer engagement activity like camps & conferences register my brand presence
Medical Communication Executive
Gsk Ltd
Pune City
01.2013 - 07.2014
- Responsible for Sales of Cardiovascular product in Pune District
- Managed over 100 Doctors and 10 calls per day to increase visibility of brands which help to achieve monthly targets and increase sales month on month.
- Ensure visiting all chemist and stockiest & make product available near to doctor office.
- Participate in customer engagement activity like camps & conferences register my brand presence
Medical Representative
Himalaya Drug Company
Pune
06.2012 - 12.2012
- Responsible for Sales of baby product in Pune District
- Managed over 200 Doctors and 12 calls per day to increase visibility of brands which help to achieve monthly targets and increase sales month on month.
- Ensure visiting all chemist and stockiest & make product available near to doctor office.
- Participate in customer engagement activity like camps & conferences register my brand presence
Education
MBA - Marketing
04.2010 - 06.2012
B. PHARMACY - Pharmaceutical Sciences
06.2006 - 04.2010
Skills
US Healthcare, SLA Managementundefined
Certification
Six Sigma Green Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Six Sigma Green Belt
01-2022
Deputy Delivery Manager - Access Healthcare service PVT LTD
11.2018 - Current
Regional Sales Manager - Alembic Pharma LTD
09.2015 - 10.2018
Sales Executive - Sun Pharma
08.2014 - 09.2015
Medical Communication Executive - Gsk Ltd
01.2013 - 07.2014
Medical Representative - Himalaya Drug Company
06.2012 - 12.2012
SKN School of Business Management Pune University - MBA, Marketing
04.2010 - 06.2012
SSDJ College of PharmacyPune University - B. PHARMACY, Pharmaceutical Sciences
06.2006 - 04.2010
Similar Profiles
Mohana PriyaMohana Priya
Senior Client Partner at Access Healthcare Service Pvt LtdSenior Client Partner at Access Healthcare Service Pvt Ltd
Barath BBarath B
Group Leader / Lead Trainer – Accounts Receivable at Access Healthcare Pvt LtdGroup Leader / Lead Trainer – Accounts Receivable at Access Healthcare Pvt Ltd
Manikandan DevarajanManikandan Devarajan
Senior Client Specialist at Access Healthcare service Pvt.LtdSenior Client Specialist at Access Healthcare service Pvt.Ltd