Vikram Singh
New Delhi
Summary
Dynamic Senior Travel Analyst with extensive experience at American Express, excelling in complex itinerary planning and client account management. Recognized for achieving near-zero error rates and high customer satisfaction scores. Proficient in Amadeus and skilled in team mentoring, driving process improvements, and ensuring compliance with travel policies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Travel Analyst (Corporate – Global Accounts)
Onkar Infotech Pvt. Ltd. / Southall Travels
Gurgaon
01.2019 - 06.2025
- Delivered travel advisory and booking services for large global corporate accounts (Fortune 500/TMC standards: American Express, BCD, CWT)
- Managed complex international itineraries across Europe, Africa, US, and APAC; created, exchanged, re-issued tickets using Amadeus, Worldspan, NDC
- Achieved near-zero error rates and high CSI scores while maintaining strict SLA, TAT, and quality benchmarks
- Managed escalations (refunds, schedule changes, fraud, visas); resolved discrepancies proactively to prevent billing disputes
- Acted as process SME: mentored new hires, coached teams to productivity benchmarks, coordinated with airlines, hotels, vendors, and finance teams
Senior Travel Consultant (Corporate)
Yatra / ATB Air Travel Bureau
Delhi
08.2017 - 09.2018
- Provided travel counseling and booking services for 8+ major corporate clients (KPMG, Tech Mahindra, TCS, WNS, KPIT, Cyient, Birlasoft, Cipla)
- Issued/re-issued tickets via Amadeus; managed billing through ATB ICE system; compared fares across vendors for cost optimization
- Supported and trained new team members; managed refunds, exchanges, and post-ticketing support
Senior Travel Associate (Ticketing)
EXL Services Pvt. Ltd. (American Express Account)
Gurgaon
02.2010 - 08.2014
- Handled corporate travel operations for American Express accounts: flights, hotels, car rentals, ground transportation
- Processed domestic and international tickets (CAT35 fares, special corporate rates); monitored PNR queues; prepared CSI metrics
- Conducted training; assisted in acquiring new accounts through process improvements; recognized for accuracy and compliance adherence
Senior Travel Analyst – US Corporate Accounts
American Express
Gurgaon
07.2007 - 08.2009
- Supported US-based corporate travel programs under American Express Global Travel standards and SLAs
- Specialized in exchanges, refunds, re-issuance, MCOs, and schedule changes; worked extensively on Sabre, Concur, WFM systems
- Performed CSI-driven quality checks; recognized for accuracy, speed, and compliance adherence
Travel Sales Analyst
MakeMyTrip.com
New Delhi
02.2006 - 11.2006
- Supported US international inbound sales; created itineraries including flights, hotels, car rentals; booked reservations via Amadeus
- Http://MakeMyTrip.com
Education
Bachelor of Commerce -
Calorix (Sabarmati) Teachers' University
01.2013
Skills
- Travel Operations & Advisory
- Global Corporate Travel Counseling
- Complex Itinerary Planning
- SLA/KPI/TAT Adherence
- Client Account Management
- Travel Policy Compliance
- Reservation Systems
- Amadeus
- Sabre
- Worldspan
- Concur
- WFM Queue Management
- NDC Booking
- Airline Portals
- Client & Problem Resolution
- VIP Itinerary Handling
- Escalation Management
- Exchanges
- Refunds
- MCOs
- Service Recovery
- Client Retention
- Leadership
- Team Mentoring
- New Hire Onboarding
- Process Improvement
- Productivity Coaching
- Stakeholder Coordination
Certification
- Diploma in International & Domestic Airlines Ticketing & Travel Management – IITC
- CRS Amadeus, Amadeus Vista, Worldspan – Certified
- IATA & UFTAA Certified
- Cambridge International Diploma in Travel & Tourism
- IELTS Academic – Band 6.5 (2010)
Accomplishments
- Shining Star Award (2008, 2010, 2013) – American Express & EXL Services for error-free transactions and exceptional service
- Consistently achieved high CSI and customer satisfaction scores in SLA-driven corporate environments
- Trusted to handle VIP and high-risk corporate itineraries requiring complex coordination
- Successfully onboarded and coached multiple team members to productivity and quality benchmarks
- Zero-error transaction record maintained across corporate accounts with stringent audit requirements
Training
- Test Architect Master's Course, Intellipaat, 2022
- Continuous professional development in travel industry updates and technology evolution
Availability
Immediate
Languages
- English (Fluent)
- Hindi (Native)
- Urdu (Basic Conversational)
Personal Information
Nationality: Indian
References
Available upon request
Timeline
Senior Travel Analyst (Corporate – Global Accounts)
Onkar Infotech Pvt. Ltd. / Southall Travels
01.2019 - 06.2025
Senior Travel Consultant (Corporate)
Yatra / ATB Air Travel Bureau
08.2017 - 09.2018
Senior Travel Associate (Ticketing)
EXL Services Pvt. Ltd. (American Express Account)
02.2010 - 08.2014
Senior Travel Analyst – US Corporate Accounts
American Express
07.2007 - 08.2009
Travel Sales Analyst
MakeMyTrip.com
02.2006 - 11.2006
Bachelor of Commerce -
Calorix (Sabarmati) Teachers' University