Tushar Chawla
Manager @ NSE Academy(National Stock Exchange of India Limited)
Summary
Articulate, competitive, and pragmatic business leader with 14+ years of success in managing business operations, teams, and fostering customer relations across the Indian and international market. Proven track record of wearing multiple hats and diverse experience in the Fintech, education and learning sector, consistently delivering exceptional results. Effective in navigating complex challenges and driving strategic initiatives, resulting in significant revenue growth and improved operational efficiency.
Overview
13
13
years of professional experience
13
13
Certifications
Work History
Manager- Pan India
NSE Academy Limited
08.2022 - Current
- Company Overview: A subsidiary of the National Stock Exchange of India Limited.
- Handled multiple HTD, investor awareness initiatives, and other training delivery initiatives for multiple corporate clients, primarily from the BFSI industry, ensuring quality execution and meeting commitments.
- Executed and delivered projects across pan-India. Managing multiple teams, vendors, and projects. across verticals,
- Have an excellent track record in establishing tie-ups with institutes, corporates, and corporations
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Sourcing Manager- LDO
NIIT Limited
04.2017 - 07.2022
- Promoted from Assistant Manager to Manager in 2019 and subsequently to Sourcing Manager in 2021, I took on new responsibilities in a short span of time and handled projects while building a team from scratch.
- Managed various projects for NIIT, with a proven track record.
- Responsible for managing projects for many large BFSI and international clients.
- Recognized as a top performer, with awards such as Star of the Month and Star of the Year.
- Coordinated with STH/HTD for many BFSI clients.
- Head on a weekly basis for smooth liaison of the project, filling feedback to operational gaps.
- Managed vendor relationships and resource planning.
- Groomed and developed team members, helping them overcome weaknesses, and advance in their careers.
- Introduced innovative business-generation strategies.
- Managed cross-functional teams to ensure successful product launches and timely delivery of goods.
- Coordinated logistics activities, ensuring timely delivery of services.
- Conducted market research to stay informed about industry trends, ensuring competitive advantage in sourcing decisions.
Territory Manager
Orange Assessments (P) Ltd.
08.2015 - 04.2017
- Managed business for the Delhi NCR region and had the chance to add areas like Gorakhpur, J&K, Baghpat, and Meerut.
- Implemented a pilot project for launching unique international assessments, with micro and macro analysis, for the K-12 segment in collaboration with JIEM Labs, a Japanese leader in education assessments.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established successful account relationships by building rapport and maintaining consistent communication.
Team Lead
Meritnation.com ( A Subsidiary of Naukri.com)
08.2013 - 08.2015
- Company Overview: A subsidiary of Naukri.com.
- Promoted from Management Trainee to Senior Executive to Team Leader within a short period, handling a team of 14 members.
- Managed various processes in the customer cycle, from presales, counseling, closure, renewals, to post-sales.
- Increased sales volume and consistently overachieved performance targets.
- Improved employee retention and created a motivational work environment.
- Introduced and managed the Junior Segment and teacher and tutor's model (Institutional Sales) of the portal as a pilot project.
- Assisted in client demographic and footfall analysis for the junior segment.
- Led new client acquisition, promotional activities, meetings, conferences, and data audits.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Management Trainee - Sales and Strategies
Cocoberry
07.2012 - 07.2013
- Created customized proposals for prospective clients that addressed their specific needs, resulting in successful contract negotiations.
- Reduced operational costs by identifying inefficiencies within the department''s workflow processes and implementing corrective measures.
- Optimized sales processes by streamlining communication channels between internal departments for better efficiency.
- Identified areas for improvement in existing sales strategies through data analysis, leading to more targeted marketing efforts.
- Developed and executed successful marketing campaigns for increased brand visibility.
- Collaborated with cross-functional teams to develop comprehensive sales plans aligned with company objectives.
- Planning budgets for outdoor events, and executing BTL and ATL activities.
- Tie-ups with the marketing channel to spread brand awareness.
- Conducted product presentations and demonstrations to potential clients, securing profitable deals.
- Monitored competitor activities to stay ahead of industry trends and maintain a competitive edge in the market.
- Generated reports to track sales activity and performance.
- Analyzed customer feedback and identified areas for improvement.
- Participated in sales meetings and presentations to gain knowledge and insight.
Education
MBA - Marketing Management And Research
Apeejay School Of Management
Dwarka, Delhi06-2012
BBA - Management
Guru Gobind Singh Indraprastha University
06-2010
Skills
Strategic marketing
Project oversight
Comprehensive budget analysis
Social media management
Project planning
Leadership in team settings
Project execution
Collaborative decision-making
Strategic development
Operational efficiency management
Effective team leadership
Performance management
Workforce management
Staff development
Financial management
Business development
Project coordination
Contract management
Staff management
Customer relationship management (CRM)
Relationship building
Policy implementation
Staff training and development
Goal setting
Budget control
Complex Problem-solving
Task delegation
Certification
IIT, DELHI ARTIFICIAL INTELLIGENCE FOUNDATION
Leadership Style
As a dynamic and results-driven leader. My leadership style is characterized by a hands-on approach, where I lead by example and actively engage with my team to understand their strengths and areas for growth. I believe in empowering my team members by providing them with the necessary resources, guidance, and support to excel in their roles. I am committed to creating a positive and productive work environment that encourages continuous learning and development.
Highest Education
PGDM, Apeejay School Of Management (Aegis of Apeejay Stya University), Dwarka, Delhi
Awards
- GOLDEN HORN 2024
- HATS OFF 2022, 2023
- BEST TEAM AWARD 2022
- BEST INNOVATIVE IDEA AWARD IN 2012
- STAR OF THE MONTH 2017
- TEAM OF THE MONTH IN 2019
Timeline
Manager- Pan India
NSE Academy Limited
08.2022 - Current
Sourcing Manager- LDO
NIIT Limited
04.2017 - 07.2022
Territory Manager
Orange Assessments (P) Ltd.
08.2015 - 04.2017
Team Lead
Meritnation.com ( A Subsidiary of Naukri.com)
08.2013 - 08.2015
Management Trainee - Sales and Strategies
Cocoberry
07.2012 - 07.2013
MBA - Marketing Management And Research
Apeejay School Of Management
BBA - Management
Guru Gobind Singh Indraprastha University