Tushargaurav Varma
Banker
Vadodara,GJ
Summary
Banking professional with 6.8 years of experience at YES Bank Ltd, Saraswat Co-operative Bank Ltd, and HDB Financial Services. Three years of expertise in the trade and forex department, processing and regulatory compliance, enhancing operational efficiency and client satisfaction. Skilled in managing complex transactions and driving process improvements.
Overview
7
7
years of professional experience
Work History
Manager
YES Bank Ltd
Vadodara
02.2023 - Current
- Managing the Corporate Service Desk for trade, forex transactions, and general banking operations.
- Processing all trade and forex transactions of corporate clients, business banking clients, and also retail clients, which include outward remittances, inward remittances, exports, opening of inland/import LCs, BG vetting, BG cancellation, inland/import LC bill payments, etc.
- Ensured regulatory compliance for IDPMS and EDPMS across all customer segments.
- Executing customer requests for RTGS, NEFT, fund transfers, and tax payments for corporate clients.
- Conducted scrutiny of corporate account openings, including escrow accounts.
- Resolved client queries and technical issues related to daily transactions.
- Facilitated customer instructions for signature modifications, REKYC updates, and GST declarations.
- Collaborated with customers and relationship managers to enhance transaction processing efficiency.
- Managed daily operations ensuring compliance with banking regulations.
- Oversaw customer service efforts to enhance client satisfaction levels.
Jr Officer
Saraswat Co-operative Bank Ltd
Vadodara
01.2022 - 01.2023
- I was handling the account opening for customers, such as opening a savings account or a current account.
- Processed all loan files in the R-LOS system, managing initial case introductions, and document uploads.
- Supported the operations department by delivering customer services, such as passbook printing and FD request processing.
- Handled customer requests, including RTGS, NEFT, fund transfers, and salary payments for bulk transactions.
- Assisted customers with account inquiries and provided product information promptly.
- Managed cash counter operations, ATM transactions, and cheque clearances efficiently.
- Processed customer transactions efficiently and accurately in a fast-paced banking environment.
- Managed daily cash balances and reconciled discrepancies to ensure accuracy.
- Collaborated with team members to streamline operational workflows and improve service delivery.
- Managed customer service inquiries, complaints, escalations.
Jr Officer
HDB Financial services
Bhavnagar
02.2019 - 01.2022
- Responsible for the processing of all the retail loans, as well as the working capital file. All retail loan file scanning and indexing is done in the Bank TOS system, and all working capital file scanning and indexing is done in the Bank IDEA SME system.
- Handled franking, along with RAS file processing, retail loan disbursements, and processing of PDD files with end-to-end scrutiny.
- Checking of all the retail loan files, like auto loans, used car loans, business loans, personal loans, two-wheeler loans, tractor loans, and commercial vehicle loans, etc.
- Participated in continuous improvement by providing suggestions, and engaging in problem-solving activities to support teamwork.
- Performed administrative duties such as filing, data entry and document preparation.
Education
Masters of Commerce - Accounting and Finance
THE K.E.P.S College
Bhavnagar06-2018
Bachelor of Commerce - Accounting and Finance
THE K.E.P.S College
Bhavnagar06-2016
H.S.C - Accounting and Finance
THE K.E.P.S High School
Bhavnagar06-2013
S.S.C -
THE K.E.P.S School
BhavnagarSkills
- Trade processing
- Regulatory compliance
- Banking operations
- Problem solving
- Transaction management
- Positive attitude
- Customer handling
- Process improvement
- Customer relationship management
- Conflict resolution
- Attention to detail
- Client engagement
- Effective communication
- Team collaboration
- Decision-making
- Risk assessment
- Operational efficiency
- Data analysis
- Work prioritization
- Goal setting
Languages
English
First Language
English
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Gujarati
Advanced (C1)
C1
Date of Birth
- 08/07/1995
Timeline
Manager
YES Bank Ltd
02.2023 - Current
Jr Officer
Saraswat Co-operative Bank Ltd
01.2022 - 01.2023
Jr Officer
HDB Financial services
02.2019 - 01.2022
Masters of Commerce - Accounting and Finance
THE K.E.P.S College
Bachelor of Commerce - Accounting and Finance
THE K.E.P.S College
H.S.C - Accounting and Finance
THE K.E.P.S High School
S.S.C -
THE K.E.P.S School
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