Tusharika Bhattacharya
Gurgaon
Summary
Dynamic and accomplished professional with a proven track record at Genpact, adept in risk management and enhancing client satisfaction through innovative process improvements. Excelled in claims management and negotiation, achieving a 97% client satisfaction rate. Skilled in research and generative AI, consistently delivering performance improvement and strategic insights across diverse roles. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Management Trainee/Team Leader/ Domain Trainee- Band 4A
Genpact
Gurgaon
03.2023 - Current
- Supervised and led a team of insurance agents, or customer service representatives.
- Translated and analyzed more than 500 claims with a 97% client satisfaction rate.
- Performed quality assurance audits to ensure adherence to standards and regulatory compliance.
- Successfully managed a team of 10 insurance professionals achieving and maintaining high standard of customer service.
- Developed and implemented process improvements to streamline workflow, resulting in increased efficiency and cost savings.
Analyst-Claims Management
AXA Pvt Ltd
Pune
09.2022 - 10.2022
- Worked on project for AXA based in Switzerland which included case analysis, interpretation, translation and underwriting of insurance claims
Career Coach, Mindfulness Coach
CERTIFIED CONFIDENCE COACH
08.2021 - 02.2022
- Guided around 30 clients to identify professional and personal goals, resulting in 80% client goal achievement.
- Conducted market analysis to identify emerging job trends and integrate findings into coaching sessions, enhancing client preparedness and decision-making skills.
- Counseled individuals on how to create an effective job search plan and stay motivated throughout the process.
HR Executive
Industrial Product Manufacturing Co.
Chennai
04.2020 - 07.2021
- Scheduled interviews for candidates across 30 roles.
- Managed and administered 100% of pre-employment assessment to prospective employees
- Conducted performance reviews for 50 employees on a yearly basis.
- Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
Associate Attorney
Mindcrest
Pune
03.2018 - 03.2019
- Worked on Contracts management projects, due diligence of international litigation documents, made summaries in French language, worked on e-discovery tools, did legal research on 50 U.S states on Gun laws and social media laws, worked on Bloomberg bureau of National Affairs project which includes summarization and translation of daily International tax updates of 114 jurisdiction and 50 states in the United States
- Reviewed and edited legal documents from France, Belgium, and Switzerland, including pleadings, motions, briefs, contracts, and other legal documents.
- Conducted research and analyzed case law for use in litigation proceedings.
- Researched statutes, regulations, ordinances, judicial decisions, and other sources of law relevant to specific cases or issues.
- Developed detailed litigation strategies for client cases.
Advocate
District Court
08.2016 - 02.2018
- Drafting petitions, summons, PILs and affidavits
- Provided advice to clients regarding their options for resolving disputes or legal issues
- Negotiated settlements between parties in dispute
- Developed strategies for handling difficult cases based upon knowledge of legal principles and precedent decisions
Education
Level C1 - French Language And Literature
Alliance Française, Henry Harvin
11.2023
Post Graduate Diploma - Human Resources Management
IIM Shillong
Shillong12.2022
Executive Assistant And Executive Secretary -
ICSI
06.2016
Post Graduate Diploma - Business Law
NUJS
Kolkata02.2016
Masters of Law - Business law
ILS Law College
Pune06.2015
Bachelors of Law - Law Enforcement
Fergusson Law College
Pune06.2013
Bachelors of Commerce -
BMCC
Pune07.2010
12th Standard -
BMCC
Pune07.2007
Standard 10th -
Ryan International School
Noida06.2005
Skills
- Due Dilligence
- Entrepreneurship
- Performance Improvement
- Project Support
- Content Writing
- Research abilities
- Risk Management
- Claims Management
- Negotiation
- Insurance Knowledge
- Generative AI
Certification
- ICF Confidence Coach
- C1 level French
- All India Bar
- Cyber Lawyer from Asian Cyber School
- Competition law from ILS Law College
Accomplishments
- One of the best performers at Mindcrest was selected for the BBNA project
- Created a website, Changing and Evolving Perceptions, for motivating clients
- Ranked among the top 10% of the Genpact employees in Genome Trainings
Personal Information
Date of Birth: 09/20
References
References available upon request.
Languages
First Language, Upper Intermediate (B2), Advanced (C1), Elementary (A2)
Academicinsights
- Alliance Française, Henry Harvin, 11/01/23, Level C1, B1, A2, A1 : French Language And Literature
- IIM Shillong, 12/01/22, Post Graduate Diploma : Human Resources Management
- ICSI, 06/01/16, Company : Executive Assistant And Executive Secretary
- NUJS, Kolkata, 02/01/16, Post Graduate Diploma : Law
- ILS Law College, Pune, 06/01/15, Masters of Law : Business law
- Fergusson Law College, Pune, 06/01/13, Bachelors of Law : Law Enforcement
- BMCC, Pune, 07/01/10, Bachelors of Commerce
- BMCC, Pune, 07/01/07, 12th Standard
- Ryan International School, Noida, 06/01/05, Standard 10th
Activities
- Debate Moot
- Article Writing
- Poetry Writing
- Essay Writing
Affiliations
- Article writing in the college magazine at DES Law College
- I participated in moot courts and debating.
- Poetry Writing at BMCC College
Timeline
Management Trainee/Team Leader/ Domain Trainee- Band 4A
Genpact
03.2023 - Current
Analyst-Claims Management
AXA Pvt Ltd
09.2022 - 10.2022
Career Coach, Mindfulness Coach
CERTIFIED CONFIDENCE COACH
08.2021 - 02.2022
HR Executive
Industrial Product Manufacturing Co.
04.2020 - 07.2021
Associate Attorney
Mindcrest
03.2018 - 03.2019
Advocate
District Court
08.2016 - 02.2018
Level C1 - French Language And Literature
Alliance Française, Henry Harvin
Post Graduate Diploma - Human Resources Management
IIM Shillong
Executive Assistant And Executive Secretary -
ICSI
Post Graduate Diploma - Business Law
NUJS
Masters of Law - Business law
ILS Law College
Bachelors of Law - Law Enforcement
Fergusson Law College
Bachelors of Commerce -
BMCC
12th Standard -
BMCC
Standard 10th -
Ryan International School
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