Tushar Kaushik
Bangalore
Summary
Organizational problem-solver with advanced supervisory, team building and customer service skills. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking, with a proven history of leadership, planning and problem solving. Adept collaborator with a will to accomplish demanding objectives, motivate staff and organize resources.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nexdigm Pvt. Ltd.
Pune
01.2020 - Current
- Undertaken Change Management initiatives during new RFPs.
- Facilitated workshops with teams to discuss new processes, procedures, and systems related to the change initiative.
- Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
- Extensive research in LMS platforms. Organization wide deployment.
- Created e-learning courses using authoring tools such as Adobe Captivate, Articulate Storyline 360, etc.
- Designed training modules implementing strategic business practices and organizational behavior concepts. Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Managed L&D calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Training Need Analysis for multiple departments.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Conducted needs analysis of training requirements for staff and management.
- Delivered workshops and seminars on a variety of topics related to personal and professional development.
- Collaborated with other departments in order to ensure that appropriate learning opportunities are available for staff members.
- Researched new trends in the industry and identified potential areas for improvement within the organization's training program.
Independent Consultant (Hospitality)
Self
Pune
06.2019 - 12.2019
- Ensured compliance with health and safety regulations related to food handling and hygiene standards within the premises.
- Developed marketing plans aimed at increasing awareness of the brand among potential customers through digital channels such as social media platforms or websites.
- Coordinated with vendors, suppliers and other external stakeholders to ensure timely delivery of goods and services.
- Organized and managed staff training programs to ensure efficient operations of the hospitality services.
- Collaborated with internal teams such as sales and marketing, finance, IT to coordinate efforts towards achieving organizational goals.
- Negotiated prices with suppliers in order to secure discounts or favorable terms whenever possible.
- Developed and implemented hospitality service strategies to maximize customer satisfaction.
Teaching Fellow
Teach For India
Pune
06.2017 - 05.2019
- Lead a classroom of 4th and 5th graders for all subjects in a low income school.
- Managed and advised fellows on pedagogy, learning methodologies, behavior management, learning impact assessment and subject matter expertise.
- Conducted assessments and evaluations of student progress.
- Researched and developed innovative learning methods to optimize learning processes.
- Evaluated students to uncover learning deficiencies and devise improvement plans.
- Maintained school-wide culture of respect and actively used positive behavioral interventions and supports (PBIS) disciplinary methods.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
Contract Analyst
SKP Business Consulting LLP
Pune
11.2016 - 05.2017
- Negotiated amendments or modifications to existing contracts as necessary.
- Oversaw changes and coordinated change orders and contract reviews.
- Reviewed and negotiated contracts for clients, ensuring compliance with applicable laws.
Legal Associate
Mindcrest India Ltd.
Pune
05.2015 - 11.2016
- Performed due diligence reviews on proposed agreements prior to execution.
- Analyzed potential impacts of proposed changes to existing contracts.
- Assisted in the review of complex contracts for potential legal issues.
- Drafted summaries of key contractual provisions for internal use.
Education
BBA, LLB -
Bharati Vidyapeeth University
01.2015
Grade XII -
Methodist High School
Grade X -
Methodist High School
Skills
- Strategic Planning: Develop and implement effective learning strategies aligned with organizational goals
- Leadership: Lead and inspire L&D teams, fostering a culture of continuous learning
- Needs Analysis: Conduct thorough assessments to identify learning gaps and design targeted solutions
- Curriculum Design: Create engaging and relevant training programs, leveraging instructional design principles
- Technology Integration: Stay updated on learning technologies and incorporate them to enhance training delivery
- Data Analytics: Utilize data to measure the impact of learning initiatives and make informed decisions
- Stakeholder Management: Build strong relationships with key stakeholders to ensure alignment and support
- Change Management: Navigate and facilitate change within the organization, adapting learning strategies accordingly
- Budgeting and Resource Management: Efficiently allocate resources and manage budgets for learning programs
- Communication Skills: Effectively communicate learning objectives, strategies, and outcomes to diverse audiences
Certification
- KPMG - Future Learning & Development Leadership Program (Pursuing)
- IIM Lucknow - Executive Certificate Programme in Leadership & Change Management
- Dale Carnegie Training Excellence
- Creating High Performance Culture
- Neuro Linguistic Programming
- Design & Deliver Training Programs
Publication
Customer Service Excellence model designed to solve front end issues effectively. Co-authored with a colleague, this model was published in an online magazine widely circulated in the US.
Link: https://customerthink.com/tackling-global-customer-service-issues-with-the-redi-model/
MBTI Personality Type
ENFJ
Timeline
Assistant Manager
Nexdigm Pvt. Ltd.
01.2020 - Current
Independent Consultant (Hospitality)
Self
06.2019 - 12.2019
Teaching Fellow
Teach For India
06.2017 - 05.2019
Contract Analyst
SKP Business Consulting LLP
11.2016 - 05.2017
Legal Associate
Mindcrest India Ltd.
05.2015 - 11.2016
BBA, LLB -
Bharati Vidyapeeth University
Grade XII -
Methodist High School
Grade X -
Methodist High School
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