Tushar Kadam

• Internal Checking of Processing at RPC with the views of risk management, error reduction and Internal Audits.
• Account Servicing Team Handling at RPC (Regional Processing Center)
• Handling, Processing & Verifying miscellaneous Account opening & Account Servicing activity. I.e. Current Account, Saving Account, TASC and Govt Accounts etc
• Monitoring & working of different MIS and Co-ordinate with Compliance Team, Product Team.
• Management and co-ordination of the broader control function, working closely with Branch team.
• Team Handling
• Internal Checking & Verification
• MIS Handling
• Account Servicing & Request Handling
• NPS Account Request Processing
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Kotak Mahindra Bank Ltd – (ROMG & CG)
• Working closely with Bankers, Business Managers and Senior Managers to embed a robust culture of internal control
• Management and co-ordination of the broader control function risk management agenda, working closely with Branch team.
• Setting standards for RCU activities and monitoring of RCU sampling activity for new to bank account customers across all the retail, corporate and priority banking segments.
• Monitoring of certain high risk accounts with specific Nature of business and then raising alerts to branches for exercising caution.
• Doing Process Audits at branches to ensure proper controls and procedures are in place to mitigate risks
• Investigating end to end Digital & Non Digital frauds as well as Life insurance related fraud investigation.
• Manages the RCSA process, prepares action plans and opens issues
• Reviews processes, procedures, to ensure proper controls and procedures are in place to mitigate risks
• Works with the functional executives to record/report risk events, including financial and non financial losses
• Practical experience in operational risk management, control and other relevant areas.
• Provide guidance, support, oversight and independent challenge through effective working relationships and in control of its Risk & Control activities to branch teams.
• Monitoring Office Accounts to check and control the incorrect entry or process violation or suspicious entries etc.
• Process Audits
• Digital & Non Digital Fraud Investigation
• Life Insurance Fraud Investigation
• End to End Process knowledge support to Branch

• Probing clients for their requirements & ensuring complying documentation for accurate execution of the forex and trade transactions.
• Attending the customer enquiries and First point resolution for escalations & deviations. Further, absolutely accountable for the service quality of the branch banking unit. Apex authority in the branch for service quality related matters.
• Involving in cash replenishments for the networks of around 120 ATM machines.
• Certifying legitimacy of the all the accounts adhering to the KYC Guidelines of the Bank and RBI
• Monitoring the Cash & Non cash transactions in details & ensuring the accuracy & compliance.
• Accurately executing the Clearing Operations for Retail & CMS Clients both.
• Responding to the internal audit queries and intermediating between the banking unit and corporate office ensuring best possible resonance with corporate policies
• Primarily accountable for all the operational & reputation risk of the bank at the branch unit level.
• Executing the trade related operations at Branch end.
• Managing branch level client relationships and contribute to the business development.
• Honour middle level managerial position by promoting human resource management and learning at branch level
• Bridging the gap between policy development team and the front desks thereby enabling rendezvous of banking theories with practical environments for effective policies designing.
• Executing primary Depository transactions For E.g. Dematerialization of shares, ASBA & IPO etc…
• Kotak Mahindra Bank Ltd – Bibvewadi Branch
• Banking Operations
• NRI Banking
• Forex
• Locker operations (Transaction size around INR 20 million per day)

• Handling Corporate Customer's Forex Queries and cash & Card Request
• Handling INR & FCY cash Request
• Processing DD and Domestic Remittance
• Raising Invoices and processing Corporate Customer payments
• Creating and maintaining Relations with Corporates
• Courtesy calls with corporates for queries of Credits and payments.
• Co-ordinating & Arranging FCY cash & Card for Corporate's employees.
• Creating and Maintaining Corporate wise MIS for Daily FCY cash & Card Request.
• Kotak Mahindra Bank Ltd – Top 20 branch
• Customer Service & Request handling
• Privileged Banking
• NRI Banking
• Forex
• Locker operations

• Handling Corporate Customer's Forex Queries and cash & Card Request
• Handling INR & FCY cash Request
• Processing DD and Domestic Remittance
• Raising Invoices and processing Corporate Customer payments
• Creating and maintaining Relations with Corporates
• Courtesy calls with corporates for queries of Credits and payments.
• Co-ordinating & Arranging FCY cash & Card for Corporate's employees.
• Creating and Maintaining Corporate wise MIS for Daily FCY cash & Card Request.
• Kotak Mahindra Bank Ltd – Top 20 branch
• Home Banking Operations
• Cash Management
• ATM Operations

• Handling Corporate Customer's Forex Queries and cash & Card Request
• Handling INR & FCY cash Request
• Processing DD and Domestic Remittance
• Raising Invoices and processing Corporate Customer payments
• Creating and maintaining Relations with Corporates
• Courtesy calls with corporates for queries of Credits and payments.
• Co-ordinating & Arranging FCY cash & Card for Corporate's employees.
• Creating and Maintaining Corporate wise MIS for Daily FCY cash & Card Request.
• Kotak Mahindra Bank Ltd – Top 20 branch
• Cash & Non-Cash Transaction
• NRI Banking
• Forex Transaction
• Locker operations (Transaction size around INR 40 million per day)

• Handling Corporate Customer's Forex Queries and cash & Card Request
• Handling INR & FCY cash Request
• Processing DD and Domestic Remittance
• Raising Invoices and processing Corporate Customer payments
• Creating and maintaining Relations with Corporates
• Courtesy calls with corporates for queries of Credits and payments.
• Co-ordinating & Arranging FCY cash & Card for Corporate's employees.
• Creating and Maintaining Corporate wise MIS for Daily FCY cash & Card Request.
• Retail Banking – Prepaid Cards Unit (Convenience Banking).

• Handling Corporate Customer's Forex Queries and cash & Card Request
• Handling INR & FCY cash Request
• Processing DD and Domestic Remittance
• Raising Invoices and processing Corporate Customer payments
• Creating and maintaining Relations with Corporates
• Courtesy calls with corporates for queries of Credits and payments.
• Co-ordinating & Arranging FCY cash & Card for Corporate's employees.
• Creating and Maintaining Corporate wise MIS for Daily FCY cash & Card Request.
• Retail Banking – Prepaid Cards Unit (Convenience Banking).

• (full time)
• GPA: 60%

• (full time)
• GPA: 58%

• (full time)
• GPA: 64%

GPA: 78%

GPA: 52%