Tushar Roy Monga
Manager- Service Operations
Pune,MH
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Manager- Service Operations
Bajaj Housing Finance Ltd
Pune, Maharashtra
01.2019 - Current
- Service Key Result Areas: Managing the E Mail Service Channel, Back Office Operations and Action on Retention units for the entire Portfolio of Bajaj Housing Finance Ltd.
- Adapting different strategies and practices to enhance the internal as well as external stake holders service experience
- Strategizing to always maintain an upward trend for Service Net Promoter Score
- Implementing RPA and other automations in the currently run manual processes to increase the efficiency of the process
- Cross-trained existing employees to maximize team agility and performance.
Area Sales Manager
Bajaj Housing Finance Ltd
Delhi, Delhi
06.2017 - 12.2018
- Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Analyzed sales data and kept up to date with market trends.
Sales Manager
Bajaj Housing Finance Ltd
Delhi, Delhi
05.2016 - 06.2017
- Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales of LAP in Delhi-NCR region and achieving the monthly targets
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Manager-Sales
Loan Against Property
05.2016 - 05.2017
Education
PGDM - Marketing
Lal Bahadur Shastri Institute of Management
Delhi 06.2014 - 04.2016
B.Tech - Electronics and Communication
Maharaja Agrasen
Institute of Technology
12th - undefined
Rosary Senior Secondary School
10th - undefined
Rosary Senior Secondary School (CBSE)
Skills
Managing service operations
Customer service understanding
Sales Management
Timeline
Manager- Service Operations
Bajaj Housing Finance Ltd
01.2019 - Current
Area Sales Manager
Bajaj Housing Finance Ltd
06.2017 - 12.2018
Sales Manager
Bajaj Housing Finance Ltd
05.2016 - 06.2017
Manager-Sales
Loan Against Property
05.2016 - 05.2017
PGDM - Marketing
Lal Bahadur Shastri Institute of Management
06.2014 - 04.2016
B.Tech - Electronics and Communication
Maharaja Agrasen
Institute of Technology
12th - undefined
Rosary Senior Secondary School
10th - undefined
Rosary Senior Secondary School (CBSE)