Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Summer Internship
Personal Information
Languages
Extra-Curricular Activities
Timeline
Generic
Tusheer Malviya

Tusheer Malviya

Bangalore

Summary

To enhance my professional knowledge & skills along with actively participating in organization’s growth.

Operations professional with strong background in optimizing processes and ensuring operational efficiency. Known for effective team collaboration and delivering consistent results. Skilled in problem-solving, workflow management, and adapting to dynamic environments. Reliable and committed to meeting organizational goals.

Overview

12
12
years of professional experience
2013
2013
years of post-secondary education
2
2
Languages

Work History

Operations team member

TELEPERFORMANCE
04.2024 - Current
  • Troubleshooting assistance: providing step by step guidance to international customers experiencing issues with their Philips audio – video devices, helping to diagnose and resolve problems efficiently through inbound calls.
  • Product registrations: CCT encourages customers to registrar their Philips audio – video products for warranty courage and provides assistance with registration from customer support team, email team and ticketing.


Trainee

Aster CMI
06.2022 - 08.2022
  • Worked as trainee in the department of Marketing Communication & Business Development.

Assistant Key account manager

Tata AIA Life
12.2019 - 04.2020
  • Maintain good relationship with Bank Branch manager - interact with him regularly to assess business status. Take help from them to push & motivate them to maintain productivity.
  • Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain the utmost levels of responsiveness to requirements from the Channel partner.
  • Aid the bank branches to adopt new processes and technology.
  • Assist the Branch team to ensure their insurance targets are met by providing sales support, correct training, product updates, sales information.
  • Align partner to ensure both teams are working towards the same goal.
  • Ensure adequate customer service – grievance redressal, claim settlement, renewal etc.

Relationship Manager

PNB METLIFE
07.2016 - 07.2018
  • Search identify & conduct daily sales calls for financial planning sessions with clients.
  • Acquire customers and generate the targeted amount of premium - Deliver Complete Product Information to Customer.
  • Monitor & fulfill prospect and customer leads provided by the company for new business or cross sell opportunity.
  • Ensure adherence to all sales systems, operational, underwriting, compliance guidelines & ensure accurate data capture.
  • Manage relationship with customers to ensure persistency and renewals.
  • Business reporting, MIS on sales call, Lead Utilization, and conversion on tracked, maintained and review on daily basis.
  • Interaction with branch walk-in customers for need identification.

Customer Service Executive

Serco Global Services
09.2013 - 03.2014
  • Receive inbound participant phone calls and provide appropriate customer service support in accordance with defined PBGC and Serco guidelines.
  • Utilize authorized computer systems to gather and confirm information prompted by incoming calls.
  • Be able to provide rapid, efficient, and accurate customer service in a professional manner for extended periods of time in accordance with the requirements of the contract.

Education

B.A. (VS) - Human Resource Management

Delhi University

XII Standard - Commerce

K.V. KHAGAUL

X Standard - undefined

K.V. AFS Arjangarh

Skills

  • Client support
  • Collaborative team support
  • Clear verbal communication
  • Effective relationship management
  • Office administration
  • Operational enhancements
  • Data-driven reporting
  • Collaborative teamwork
  • Analytical problem-solving
  • Effective time management
  • Analytical problem-solving
  • Sales strategy development
  • Client relationship management
  • Business requirements analysis
  • Long-term planning

Accomplishments

  • Awarded to top 10 FLS category in galaxy of stars Bangkok.
  • Rewarded with a promotion ARM level to RM.

Activities

Stood second in inter-section Hindi debate competition.

Summer Internship

Hero Moto Corp, A study on customer satisfaction two wheelers of Hero Moto Corp

Personal Information

Languages

6,5

Extra-Curricular Activities

Coordinator for marketing committee in Perceptions 2013. Was coordinator for reception committee in Perceptions 2014 (College Fest). Was part of college basketball, volleyball and cricket team in various tournaments. Winner of inter-school volleyball championship. Best in art competition in K.V Arjangarh. Successfully cleared IRDA exam. First runners-up in KV Arjangarh Inter house Hindi competition. Captain of Dyal Singh College HR basketball team. Winner in KV Arjangarh cricket competition. Winner in KV Khagaul cartoon-making competition. Winner in KV Khagaul kho-kho competition. First runner up in KV Khagaul 100m sprint competition.

Timeline

Operations team member

TELEPERFORMANCE
04.2024 - Current

Trainee

Aster CMI
06.2022 - 08.2022

Assistant Key account manager

Tata AIA Life
12.2019 - 04.2020

Relationship Manager

PNB METLIFE
07.2016 - 07.2018

Customer Service Executive

Serco Global Services
09.2013 - 03.2014

XII Standard - Commerce

K.V. KHAGAUL

X Standard - undefined

K.V. AFS Arjangarh

B.A. (VS) - Human Resource Management

Delhi University

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