Tusshar Thakur
Noida
Summary
Highly experienced Sales Professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
Work History
Certified Internet Consultant
Just Dial Ltd.
01.2018 - 09.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Built relationships with customers to encourage repeat business.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Achieved and Exceeded Sales Targets by a process of Cold Calling throughout the Assigned Territory.
- Field Sales involving in person service presentation and sales closure .
Customer Experience Executive
Pristyn Care
04.2021 - 03.2022
- Trained and motivated new associates on daily routines to sustain business productivity.
- Offered direction and gave constructive feedback to motivate team members.
- Maximized employee engagement by creating multiple contests to inspire associates to perform to measurable goals.
- Collaborated with internal stakeholders to close gaps and improve customer experience.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Facilitated business by implementing practical networking techniques.
Customer Support Associate
Mindeye Solutions Pvt. Ltd.
08.2022 - 11.2022
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Managed a team of On-Ground Interns for lead generation through centre visits.
Inside Sales Representative
SNVA Ventures Pvt. Ltd.
11.2023 - 01.2024
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Set up new accounts, established customer credit and set up payment methods.
- Utilized data and analytics to identify target markets and understand customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
Education
MBA - Marketing And Finance
Future Institute of Management & Technology
Bareilly06.2018
Bachelor of Science - Mathematics (Honours)
SBSC (M) Delhi University
New Delhi06.2016
SSC
LBVM Sr. Sec. School
Pilibhit06.2012
HSC
LBVM Sr. Sec. School
Pilibhit06.2010
Skills
- B2C Sales
- Contract Management
- Lead Qualification
- Opportunity Identification
- Customer Service
- Attention to Detail
- Compelling Presentations
- Pipeline Development
- Sales Presentations
- Relationship Building
- Cold Calling Expertise
- Persuasive Negotiator
Additional Information
Personal Information :-
Name :- Tusshar Thakur
Father's Name :- Rameshwar Singh
Mother's Name :- Radha Thakur
Permanent Address :- 224-A/1, Veer Savarkar Nagar, Bareilly
Marital Status :- Unmarried
Contact :- 7652071598
Timeline
Inside Sales Representative
SNVA Ventures Pvt. Ltd.
11.2023 - 01.2024
Customer Support Associate
Mindeye Solutions Pvt. Ltd.
08.2022 - 11.2022
Customer Experience Executive
Pristyn Care
04.2021 - 03.2022
Certified Internet Consultant
Just Dial Ltd.
01.2018 - 09.2020
MBA - Marketing And Finance
Future Institute of Management & Technology
Bachelor of Science - Mathematics (Honours)
SBSC (M) Delhi University
SSC
LBVM Sr. Sec. School
HSC
LBVM Sr. Sec. School
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