Twinkle
Senior Software Engineer
Gurugram
Summary
Senior Software Engineer with end-to-end ownership of delivery, integrations, and customer outcomes. Proven experience leading execution, mentoring engineers, and partnering closely with Product Managers to deliver high-quality, scalable software. Brings cross-domain expertise across healthcare and payments, with a strong focus on system reliability, performance, and customer impact.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Software Engineer 3
Weave Communications
Remote
07.2021 - Current
- Owned end-to-end delivery of integration and platform initiatives, consistently delivering projects on or ahead of schedule by partnering with Product Managers, aligning scope and priorities, and maintaining high code quality and system stability.
- Acted as technical lead and mentor, onboarding and guiding engineers through domain knowledge, architectural decisions, and code reviews, while proactively identifying and mitigating technical and operational risks.
- Led complex PMS and payments integrations, collaborating with Support and Customer Success to ensure reliable, scalable data synchronization and successful onboarding of high-value enterprise customers, including ACI.
- Developed payment solutions with Stripe, ensuring smooth transactions and improved user experience.
- Reduced API latency from 10 seconds to under 1 second through query optimization and performance tuning.
- Implemented temporal workflows for secure transaction processing, enhancing throughput with exponential retries.
- Designed Grafana dashboards for real-time observability, facilitating proactive issue resolution, and contributed to microservices architecture by employing gRPC for low-latency inter-service communication.
Software Engineer
Airtel X Labs
04.2020 - 07.2021
- Developed a decision tree-based application that optimized decision-making workflows, resulting in a 25% improvement in operational efficiency for customer support.
- Implemented REST microservices with Spring Boot, enhancing integration and system performance.
- Utilized Elasticsearch for efficient data search and analysis, improving query speed and accuracy.
- Deployed Hystrix for fault tolerance, reducing latency and ensuring system reliability.
- Secured applications using OAuth2 authentication to protect sensitive user data.
- Contributed to Airtel Black development, enriching customer support features in Airtel app.
Senior Software Engineer
Newgen Software Technologies
07.2017 - 04.2020
- Digitized banking experiences by delivering secure storage and custom banking solutions, streamlining loan processing for two major banks in Kenya, and reducing manual intervention by approximately 30%.
- Primary responsibilities included digitizing workflows to enable more automated and reliable transactions, leveraging third-party integrations to enhance process efficiency, and ensure transaction authenticity.
- Accomplished the complete life cycle of the project, including on-site travel to Kenya for system handover.
Education
Bachelors of Technology - CSE
Shiv Nadar University
Greater Noida, UP05-2017
Skills
Golang
REST
GRPC
RDBMS
GCP
Semantic search
Protocol Buffers
Java
Temporal
Grafana
Stripe
Docker
Elastic Search
Microservices
Accomplishments
- Awarded 3rd prize in a company-hosted competition for providing an innovative project idea, and demonstrating creativity and technical proficiency.
- Presented at Weave Developer Conference on PostgreSQL pg_vector and ts_vector, demonstrating semantic search implementations that reduced query response times by ~40% and improved knowledge retrieval accuracy.
Timeline
Software Engineer 3
Weave Communications
07.2021 - Current
Software Engineer
Airtel X Labs
04.2020 - 07.2021
Senior Software Engineer
Newgen Software Technologies
07.2017 - 04.2020
Bachelors of Technology - CSE
Shiv Nadar University