Twinkle Bamrah
New Delhi,DL
Summary
Detail-oriented professional with 3.5 years of experience as a German Language Specialist in global MNCs like Amazon and Accenture, combined with foundational skills in UX/UI design and digital marketing. Certified in German (Level B2) and equipped with an MBA in Marketing, I bring strong communication, cultural understanding, and process expertise to every role. Recently completed a PG Diploma in UX/UI Design, and currently building hands-on skills in user research, wireframing, prototyping, and creating user-centric interfaces. Ready to transition into UX/UI roles where I can merge my language expertise, marketing knowledge, and design thinking to create meaningful digital experiences.
Overview
9
9
years of professional experience
Work History
Assistant Professor (Retainership)
EIILM Kolkata
07.2024 - Current
- Conducted engaging lectures and interactive sessions for graduate and undergraduate students, focusing on German grammar, vocabulary, phonetics, and communication skills.
- Designed lesson plans, learning materials, and classroom activities aligned with CEFR (A1–B1) proficiency levels.
- Guided students in developing listening, speaking, reading, and writing skills through structured exercises and real-life language use.
- Evaluated student performance through assignments, tests, oral assessments, and classroom participation.
Account Health Support Specialist- German
Amazon
07.2022 - 11.2022
- Required to engage in frequent written and verbal communication with sellers, department management, and risk analysts to accomplish goals.
- Performed root cause analysis, dive deep into interactions between sellers and customers.
- Provided support to the sellers on their account health.
- Helped the management by taking several interviews in German for the same process.
Subject Matter Expert
Accenture
05.2019 - 05.2020
- Minimized fraud risks and suspicious activities taking place on the buyer platform of Amazon Germany, worked in Buyer Risk Investigation team.
- Interacted with German customers via call.
- Investigated buyer transactions and profiles.
Sr. Representative, Operations
Concentrix
05.2018 - 05.2019
- Clarified customer service requirements of Amazon Germany.
- Used decision-support tools and resources to appropriately provide resolution to the customers.
- Interacted with German customers via emails and chat.
TRMS Investigator - DE
Amazon
06.2016 - 06.2017
- Investigated fraud risks and suspicious activities taking place on the seller platform of Amazon Germany, worked in Merchant Risk Investigation team.
- Evaluated seller transactions and profiles.
Education
MBA -
EIILM
Bachelor of Arts Honors - German Language and Literature
University of Delhi
Class 12 - undefined
Delhi Public School Indirapuram
Class 10 - undefined
Delhi Public School Indirapuram
PG Diploma in UX/UI Design - User Experience, User Interface, Graphic Design
And Academy
New Delhi, India12-2024
Advanced Digital Marketing -
IIDE Mumbai
04-2022
Skills
- Creativity & Design Sense
- Communication
- Problem-Solving
- Decision-making capabilities
- Active listener
- Leadership skills
- Time management
- Responsibility
- Teamwork
Timeline
Assistant Professor (Retainership)
EIILM Kolkata
07.2024 - Current
Account Health Support Specialist- German
Amazon
07.2022 - 11.2022
Subject Matter Expert
Accenture
05.2019 - 05.2020
Sr. Representative, Operations
Concentrix
05.2018 - 05.2019
TRMS Investigator - DE
Amazon
06.2016 - 06.2017
Bachelor of Arts Honors - German Language and Literature
University of Delhi
Class 12 - undefined
Delhi Public School Indirapuram
Class 10 - undefined
Delhi Public School Indirapuram
MBA -
EIILM
PG Diploma in UX/UI Design - User Experience, User Interface, Graphic Design
And Academy
Advanced Digital Marketing -
IIDE Mumbai
INTERESTS
UX/UI Design and Digital experiences, Photography & Nature Aesthetics, Travel