TWINKLE GUPTA

• Demonstrated expertise in commercial and personal lines of business, contributing to a comprehensive understanding of the insurance domain.
• Successfully maintained strong relationships with corporate clients, providing exceptional policy servicing and billing support.
• Played a pivotal role in driving corporate sales growth and expanding market presence through effective management of government tenders and direct business sales.
• Gathered client requirements and developed innovative product solutions to meet their specific needs.
• Focusing on our existing business base(renewal) by exploring opportunities with our channel partner (axis bank) and growing our market share among Competitor.
• Identifying and evaluate new business possibilities by using strategic efforts such as Emails, Face to Face meet up, Calling and networking to broaden market reach for more opportunities.
• Maintaining and improving customer service standards, focusing on long term Satisfaction and business retention through proactive follow-ups, coordinating with stakeholders (underwriters/ upper management / claims and ops team) for quotations, approvals, claim settlements and payments.
• Provided support services to employees, including quotation assistance, policy issuance, and servicing, while guiding them in business conversions.
• Maintained the corporate account and provided services like customer payment refund, payment forms, payment discrepancies, payment histories, statements of account.
• Developed new business strategies and identified growth opportunities within existing accounts through comprehensive client profiling.

Project Tittle - Impact of Internet of Things (IoT) in Property and Casualty (P&C) Insurance Industry
Task & Responsibility Undertaken:

• Analysis of the Insurance Industry, Impact of IoT, and identification of sweet spot to target IoT enabled solutions.
• Documentation of the process, analysis and presentation for senior management.
• Knowledge gained on Policy Issuance and Claims process in insurance.
• Understand Business analyst role and responsibilities (making BRD, FSD, Use Cases etc.)