Twinkle Sharma
Sohna, Gurgaon
Summary
Highly motivated and detail oriented front office professional with 3 years of experience in managing administrative tasks and delivering exceptional customer service. Proficient in handling phone calls, managing appointments, and coordinating meetings. Skilled in multitasking and problem-solving, able to thrive in fast-paced environments. Strong communication skills and a positive attitude contribute to creating an organised and welcoming atmosphere for all clients
Overview
5
5
years of professional experience
Work History
Beauty advisor
SEPHORA (ESTEE LAUDER)
09.2022 - 01.2023
Front Office Manager
Geetanjali Salon
08.2019 - 11.2020
- Managed daily front office operations, ensuring seamless guest experiences and efficient scheduling.
- Supervised and trained front office staff, fostering a collaborative team environment.
- Implemented process improvements to enhance customer service response times and satisfaction levels.
- Coordinated appointments and services, optimizing salon workflow and minimizing wait times for clients.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
Front Office Manager
HELLO Salon
12.2018 - 06.2019
- Developed and maintained inventory management systems for retail products, ensuring accurate stock levels.
- Resolved client inquiries and complaints promptly, enhancing overall customer retention rates.
- Monitored financial transactions and reported discrepancies to maintain accuracy in billing processes.
- Collaborated with management to strategize promotional campaigns, increasing salon visibility in the community.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Established new guest feedback system to capture insights, leading to tailored service improvements.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
Front Office Manager
Looks Salon
08.2017 - 11.2018
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Implemented staff training programs, improving employee performance and team cohesion.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Improved team morale and efficiency with regular training sessions and performance feedback.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed daily front office operations, ensuring seamless guest experiences and efficient scheduling.
Education
Makeup & Hair - undefined
Ashmeen Munjal Star Academy
undefined
L’Oréal academy
undefined
Divya Makeovers
B.com Graduate - undefined
Delhi University (SOL)
12th Grade - undefined
Jeevan Jyoti Sr. Sec. School
10th Grade - undefined
Sanjeevani Public School
Skills
Microsoft excel
Activity
I shifted from Delhi to sohna in the year 2023 with my family and since then I am doing my own work as a freelancer makeup artist.
Timeline
Beauty advisor
SEPHORA (ESTEE LAUDER)
09.2022 - 01.2023
Front Office Manager
Geetanjali Salon
08.2019 - 11.2020
Front Office Manager
HELLO Salon
12.2018 - 06.2019
Front Office Manager
Looks Salon
08.2017 - 11.2018
Makeup & Hair - undefined
Ashmeen Munjal Star Academy
undefined
L’Oréal academy
undefined
Divya Makeovers
B.com Graduate - undefined
Delhi University (SOL)
12th Grade - undefined
Jeevan Jyoti Sr. Sec. School
10th Grade - undefined
Sanjeevani Public School