Twinkle Thomas
Team Leader - Customer Service & Sales
Bangalore
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Team Leader
Firstsource Solutions
Bangalore
2015.05 - 2023.07
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer service staff performance and provided constructive feedback.
- Handled day-to-day customer contact via phones, faxes, and emails.
Sr Sales Executive
Clearwater
Bangalore
2013.03 - 2015.02
- Managed full sales lifecycle for the client
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
BBA - Business Administration And Management
Indian Virtual University For Peace And Education
Bangalore 2009.06 - 2012.03
Skills
Daily workflow improvement
Performance improvement
Client Service
Staff education and training
Analytical and Critical Thinking
Complaint resolution
Certification
Structure Problem Solving
Timeline
Structure Problem Solving
2022-03
Leadership Development program
2021-02
Team Leader
Firstsource Solutions
2015.05 - 2023.07
Sr Sales Executive
Clearwater
2013.03 - 2015.02
BBA - Business Administration And Management
Indian Virtual University For Peace And Education
2009.06 - 2012.03