Twinkle Keshri

Client/Project: McLarens Aviation

• Generated and presented regular reports on credit account status, overdue debts, payment trends, and collections.
• Ensured compliance with internal policies and external credit regulations.
• Followed up on overdue accounts via phone and email.
• Escalated unresolved payment issues to senior management or legal teams.
• Monitored customer payment behavior to identify early financial risks.
• Ensured accurate and timely customer invoicing.
• Monitored accounts receivable to ensure prompt collections.
• Resolved invoicing disputes and discrepancies professionally and efficiently.
• Reconcile insurance claims against payments received from insurers, TPAs

• Investigate, monitor, and reduce invoice disputes
• Ensure accurate billing and invoicing execution
• Request, manage, and endorse invoice adjustments
• Identify root causes and lead corrective actions to prevent rebills
• Coordinate with Sales, Logistics, PMI, and Customer Master for issue resolution
• Assign dispute resolution to the appropriate teams
• Monitor and escalate open and aged disputes and complaints
• Review KPIs, trends, and invoice accuracy with Management to drive improvements

• Ensure flawless execution of invoicing and related sub-processes
• Monitor, follow up, and resolve unbilled sales
• Perform invoice monitoring using automated and manual billing tools
• Review, validate, and correct invoices, including cancel/rebill actions
• Process sales adjustments, credit/debit memos, and service billings
• Distribute or suppress invoices as required
• Ensure completeness and approval of billing documentation
• Monitor tax certificates and calculate applicable taxes
• Manage broker commission payments
• Investigate Zendesk tickets and support dispute resolution
• Identify root causes, escalate issues, and reduce invoice rebills
• Review KPIs with Management and drive performance improvements
• Demonstrated experience across the full Order-to-Cash process

• Perform general accounting support and financial record maintenance
• Verify invoice accuracy and audit accounting documents
• Maintain journals, ledgers, AP/AR, disbursements, and expense records
• Reconcile records with internal teams, vendors, and customers
• Investigate discrepancies and recommend corrective actions
• Compile financial data and prepare reports
• Manage end-to-end business operations
• Support content marketing, digital PR, and lead generation initiatives
• Convert leads into sales and achieve targets (B2B & B2C)
• Build and maintain strong client relationships
• Support business development with new and existing clients
• Operated a franchise of VLCC Institute of Beauty & Nutrition

• Prepare MIS and financial reports using SAP and accounting systems
• Manage MIRO, VM/Marketing, vendor accounting, and store queries
• Coordinate with warehouse teams for timely bill submission via FTP
• Raise and track queries through Omni Flow for corrections
• Resolve GRN discrepancies and invoice mismatches with warehouses
• Ensure timely and accurate invoice booking (MIRO, VM/MKT)
• Ensure compliance with SOPs and commercial processes
• Verify, file, and manage all supporting documents
• Review promotions, VM, marketing, and Food Bazaar claims
• Validate and approve staff incentives for payroll processing
• Coordinate with Marketing, VM, Category, and cross-functional teams
• Perform vendor/customer reconciliation and dispute resolution
• Ensure accuracy of TDS and Service Tax
• Proficient in SAP FICO (1.10 years experience)