Tyagraj Keer

• Leading tech area for android telephony team in linux organization in feature delivery• Co-ordinate with peers, guide project leads/managers on priority features, schedule, scope on multiple programs • Constantly plan, assess resource availability, training needs, optimize delivery, forecasting need • Provide critical inputs to tech teams on performance on integration, change management based on CR/PR/FR data • Established goals and milestones as per the desired results to be generated by the project.• Defined the resources required for completion of a project and allocated resources accordingly • Manage cross project communication for integration, support, planning ex. Camera, audio, connectivity, modem • Analyze/compare current to historical project data for financial, resource, schedule estimation • Closely work with product management to get relevant features tagged to respective product line for relevant customers • Present program data in core meetings with sponsors, management to give high level guidance, course correction • Plan project closure, h/c movement, check leverage per group of projects to re-asses LoE needs • share inputs on new strategy, tools, workflows and help in transition to • Help inventory management & support audit complaince

Program (Tech & Image) highlights -

Premium SDM 845.la.2.0 (P upgrade), Google Pixel, Mid & Val Cheel & jiophone 1.0- 2.0

• Handling it administrators and SME's working to support 24x5 enterprise services for software operations team • Managing shift performance, escalations, handovers, coordination with onsite peers • Technical training initiatives, triage meetings with service leads • Leading operations team on service issues and maintaining system availability • Technical co-ordination with engineering leads on major issues, escalations • Infra planning and assessment for development phase, upcoming project • Knowledge management system upgrades by documentation, used case study • Tier2/3 support for Perforce SCM, Code Collaborator, git-gerrit, Electric Commander, PW/CI. 
OLA & SLA Management :-

PW & CI for CM 2.0 - L3/L4 JIRA queue, Service, upgrades  & infra planning SCM infra  

• Technical project execution with vendor co-ordination and schedule management • Establishing process for it escalation, client provisioning with local/remote RAN, designed sharepoint portal for ‘lab status and updates • Supervising ticket allocation, conducting lead analysis, closure of tier 2, 3 cases in SLA time frame • Improved customer satisfaction (achieving 90% rating) by concentrating on backlog case reviews and assigning cases to technicians with the most appropriate expertise.• Initiated awards program for techs receiving perfect customer service scores • Ensured consistent customer response across board by collaborating with counterparts in mexico, china to standardize procedures, including warm and cold hand-offs and escalation processes • Managing customer issue resolution, solution deployment and acceptance testing • Effectively replicated production architecture in local labs, helping reproduce critical customer network, billing, software issues in-house. Manage/upgrade/patch different customer flavors in lab. Prepare, verify documentation for customer consumption.• Guide product test, development on critical inputs, findings in dry run, staging. Planned production upgrades, installation/debugging documentation. Work closely with pm’s for release needs for customer.• Rejected 15% of external releases finding crash/A level issues missed by product test avoiding further escalations/service impact in production • Maintained 95% lab up-time by configuring & providing easy NW/service check clients to it team • Setup process for it escalation, client provisioning with local/remote ran, designed share point portal for ‘lab status and updates

• Hadoop production deployment - vendor partner– Cloudera – China telecom, Shanghai PRC, June 2015 Cloudera Hadoop integration with media server using thrift FW.  HDFS, hbase, Mapreduce sanity on multimode cluster with NN ha.Http://ptt.189.cn/ 

• NMS compliance & NW Integration – vendor partner -Netcool - Nextel International – Mexico df, July 2014 NMS integration with customer NOC and alarm propagation testing, UDR(billing) integration with NW billing solution, CALEA (lawful intercept) server integration & testing 

• Samsung gs4, gate testing -vendor - Samsung – Sprint Nextel – USA, Oct 2013 client ptt components installation, feature verification & NW logging analysis with test suite execution, issue reporting and follow-up towards google-play launch. Https://play.google.com/store/apps/details?id=com.qualcomm.qchat.dla&hl=en 

• Direct connect solution upgrade & launch – Sprint Nextel – USA, april 2011 OS  & IMS installation & commissioning NW Interface bonding on IBM blade servers, DNS, alarms setup, verification.Http://shop2.sprint.com/en/services/walkietalkie/overview.shtml?ecid=vanity:nexteldirectconnect 

• PTT solution integration dns –vendor – bluecat- nextel International, Lima, Peru, June 2010 • Remote deployments of PTT simulator with DB & RAN integration - Motorola India, NSN Finland, Qualcomm Beijing-PRC, Samsung Seoul, Qualcomm-lab

• POC for getting Technical approval for gate testing with carriers Tata Teleservices, Reliance Communications, MTS
• Technical Issue resolution/closure on UAT, CDG2/3 Field performance, BREW PEK-Software acceptance, porting evaluation kit
• Lead for Internal QA/QM testing using Bugzilla, TD – help reproduce, fix critical issues for CA builds
• POC - Wireframes integration for preloaded application, games – Monkey testing

• Certified 40 models of different OEMS as Carrier Acceptance Test POC for CDMA, EVDO handset, terminals
• Collaborate with handset vendors for updates on test blockers and follow up issues to resolution
• Help release J2ME application, games using WebSphere on testbed network for production reporting bugs
• BREW carrier acceptance & porting evaluation for carrier acceptance