Tylah Nolan
Indianapolis
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, relationship building, and attention to detail. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service Representative
IAA
Indianapolis
09.2024 - Current
- Resolved guest complaints in a professional manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Greeted and assisted visitors with inquiries and directions.
- Answered incoming calls, responded to customer inquiries, and directed callers to the appropriate department or personnel.
Receptionist
Washington Health Care Center
Indianapolis
07.2023 - 02.2024
- Greeted patients and visitors warmly, creating a welcoming environment.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Some College (No Degree) - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Customer service
- Conflict resolution
- Call management
- Relationship building
- Effective communication
- Attention to detail
Certification
Professional chemical peels
Advanced dermaplaning techniques
Accomplishments
- Graduated high school at the age of 16
Affiliations
- Reading/writing poetry
- Weight lifting
- Spending time with family/friends
Timeline
Guest Service Representative
IAA
09.2024 - Current
Receptionist
Washington Health Care Center
07.2023 - 02.2024
Some College (No Degree) - Business Administration
Ivy Tech Community College of Indiana