Dynamic leader with a proven track record at YMCA of Greater Indianapolis, enhancing youth engagement and inclusion strategies. Excelled in staff management and crisis intervention, achieving significant program outcomes. Skilled in project leadership and client relations, fostering strong stakeholder relationships and driving successful initiatives.
Overview
9
9
years of professional experience
Work History
Youth Program Director
YMCA of Greater Indianapolis
09.2022 - Current
Trained and supervised a team of support staff, fostering a positive work environment for all employees.
Enhanced youth program outcomes by creating experiential tours and workforce development workshops.
Gathered feedback from participants, parents, staff members regularly to identify areas for improvement within programs offered.
Established partnerships with local organizations to provide additional resources and opportunities for program participants.
Organized community outreach events to raise awareness of available programs, attracting new participants through targeted promotion efforts.
Managed budgets and resources effectively, thereby maximizing the impact of each program offered.
Led professional development workshops for staff members on topics such as youth engagement strategies or culturally responsive teaching practices.
Supervisor, Visitation Services
Changing Our World
05.2020 - 05.2024
Led regular family case meetings to discuss family progress updates, address challenges, and devise solutions
Facilitated strong relationships with clients by maintaining open lines of communication and addressing any concerns promptly and professionally.
Maintained accurate records of all visitations, ensuing thorough documentation for reporting purposes and future reference when required.
Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.
Strengthened parent-child relationships through facilitating supervised visitations and coaching on effective communication skills.
Advocated for clients'' rights and needs within the agency and broader social service system, ensuring fair treatment and access to essential resources.
Counseling Intern
New Day Treatment Center
10.2021 - 09.2022
Maintained high level of patient confidentiality to comply with all federal and company regulations.
Provided crisis intervention support when necessary, ensuring the safety of at-risk clients during critical situations.
Utilized motivational interviewing techniques effectively for greater success in achieving desired behavioral changes among clients.
Developed personalized treatment plans to cater to individual client needs, setting clear goals and milestones for progress.
Contributed to team meetings with insights from client sessions, aiding in continual improvement of counseling services and strategies.
Provided support and education to family members of clients in order to facilitate a more comprehensive understanding of mental health issues.
Project Manager
TANGOE
10.2015 - 10.2021
Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
Built strong relationships with stakeholders through effective communication and collaboration.
Monitored and tracked project progress to support timely completion.
Trained personnel on use of IT tools and applications.