Tyler Evans
Wabash
Summary
Versatile professional with a background in air traffic control, financial operations, and customer care. Excelled in critical analysis and adaptability, significantly improving decision-making and financial reporting accuracy through precise communication. Demonstrates strong information recall and personal accountability, driving success in dynamic environments with a focus on teamwork and adaptability, ensuring seamless coordination and effective results under pressure.
Overview
7
7
years of professional experience
Work History
Air Traffic Control Trainee
Federal Aviation Administration, FAA
05.2024 - 09.2024
- Collaborated with fellow trainees to solve complex problems during simulation exercises, improving decision-making skills.
- Maintained a strong work ethic by dedicating extra time to study materials, reinforcing knowledge retention of critical aviation concepts and procedures.
- Gained proficiency in utilizing weather data to provide accurate flight routing recommendations for pilots during adverse conditions.
- Increased situational awareness by staying informed of changes in airport operations and runway configurations throughout the training period.
- Strengthened multitasking abilities by managing multiple aircraft simultaneously during simulated air traffic scenarios.
- Honed analytical thinking capabilities during complex scenario-based training exercises that required quick decision-making under tight time constraints.
- Enhanced problem-solving abilities through regular exposure to real-world challenges faced by air traffic controllers while working under simulated pressure situations.
Financial Operations Analyst
Alter Domus
02.2022 - 05.2024
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Promoted a culture of continuous improvement within the financial operations team, actively seeking out ways to optimize processes and enhance overall productivity.
- Provided training and guidance to junior analysts, enhancing their understanding of complex financial concepts and tools used in daily operations.
- Served as a subject matter expert on company software systems, assisting colleagues with troubleshooting issues as they arose.
Customer Care Specialist
Navient Solutions
07.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Responded to customer needs through competent customer service and prompt problem-solving.
Internet Sales Representative
The Autobarn VW/Subaru Of Countryside
11.2017 - 05.2020
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Developed long-term, positive relationships with clients by providing personalized attention, anticipating needs, and maintaining open lines of communication.
- Maintained up-to-date knowledge of industry trends, ensuring our company remained competitive in the market.
- Increased internet sales by consistently providing exceptional customer service and product knowledge.
- Utilized CRM software efficiently to track sales leads, client interactions, and other relevant data.
Education
No Degree - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INNo Degree - General Studies
Indiana University, Bloomington
Bloomington, INHigh School Diploma -
Wabash High School
Wabash, IN06-2014
Skills
- Effective Stress Management
- Strong Information Recall
- Adaptability in Dynamic Environments
- Critical Analysis
- Personal Accountability
- Flexibility in Change
Timeline
Air Traffic Control Trainee
Federal Aviation Administration, FAA
05.2024 - 09.2024
Financial Operations Analyst
Alter Domus
02.2022 - 05.2024
Customer Care Specialist
Navient Solutions
07.2021 - 02.2022
Internet Sales Representative
The Autobarn VW/Subaru Of Countryside
11.2017 - 05.2020
No Degree - General Studies
Ivy Tech Community College of Indiana
No Degree - General Studies
Indiana University, Bloomington
High School Diploma -
Wabash High School
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