Tyler Kerstiens

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Was the Leader when installing larger 3D printer in for customers.
• Made sure all equipment was there ready for install on a timely manner.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Improved resolution time with effective problem-solving for customer complaints.

• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Operated hand tools and power equipment according to company safety procedures.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Established positive customer relationships by providing punctual, cost-effective solutions.
• Followed safety procedures to avoid injuries in field.
• Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
• Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
• Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
• Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Responded quickly to emergency maintenance requests for timely on-call support.

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
• Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
• Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
• Operated power sprayers and hand tools to prepare and paint large areas.
• Delivered high-quality painting services on time and within budget for a variety of clients.
• Reduced waste materials by accurately estimating paint quantities needed for each job.
• Mixed and blended paints according to specified colors and consistency.
• Painted surfaces using brushes, spray guns, and paint rollers.
• Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
• Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.

Prepared detailed reports documenting daily progress, completed tasks, and any challenges encountered during the shift.

• Maintained a safe work environment with strict adherence to safety protocols and procedures.
• Reduced material wastage through precise measurements and accurate grinding methods.
• Increased production output by streamlining the workflow and optimizing equipment usage.
• Ensured timely completion of projects by coordinating efforts with other departments as needed.
• Adhered to company standards for quality control, monitoring finished products for accuracy and consistency.