Tyler Craft
Shelbyville
Summary
Motivated customer experience professional with strong verbal communication and interpersonal skills. Proven ability to thrive in fast-paced environments, effectively resolving inquiries and ensuring customer satisfaction. Adaptable and eager to learn, leveraging a diverse background to contribute to team goals.
Overview
5
5
years of professional experience
Work History
Customer Experience Specialist
Bath & Cabinet Experts
Indianapolis
10.2025 - Current
- Engaged with customers via phone, email, and chat to address inquiries effectively.
- Resolved customer inquiries regarding product specifications and installation services.
- Conducted follow-up calls to confirm customer satisfaction and resolve any outstanding issues.
- Coordinated with other departments to facilitate timely resolution of customer inquiries.
- Maintained records of all interactions with customers in a database system.
Department Associate
Kroger
Shelbyville
02.2025 - 10.2025
- Organized bread department and sales floor to enhance customer experience
- Markdown bread for customers to push sales
- Collaborated with management to optimize discount table layout for increased visibility
- Restructured bread shelves to improve product accessibility and visual appeal
- Execute the daily bread count in the backroom and on the sales floor
Substitute Teacher
Hamilton Southeastern School District
Fishers
01.2025 - 10.2025
- Adapted to various teaching styles and behaviors to create an inclusive learning environment.
- Collaborated with faculty members to refine and enhance curriculum development.
- Utilized educational technology and software to support diverse learning needs.
- Maintain a safe and collaborative classroom
- Demonstrate a positive and structured schedule and learning environment
Retirement Services / Customer Service Specialist
Charles Schwab
Indianapolis
03.2024 - 01.2025
- Assisted clients with various money movement requests from amounts as low as a few cents up to as much as a couple of million dollars
- Answered client questions and concerns regarding state and federal guidelines, taxes, fees, and regulations, among others
- Provided customer support via phone, resolving inquiries and enhancing client satisfaction
- Navigated high-stress, fast-paced situations to deliver accurate information and exceptional service
- Collaborated with team members to strengthen relationships and improve team cohesion
Customer Account Specialist
Total Quality Logistics
Indianapolis
09.2021 - 03.2024
- Managed a portfolio of small, medium, and large manufacturers united under a clear objective of providing unmatched customer service, leading to $2 million+ annually in broker revenue
- Collaborated with clients via Teams, Outlook, and phone to take orders, update on shipments, and deliver critical information
- Operated in fast-paced, team-led environment focused on delivering exceptional service to enhance sales
Education
B.S. - Marketing
Ball State University
Muncie, IN04-2021
Skills
- Customer support
- Customer Data Management
- Excel
- Microsoft Teams
- Outlook
- Problem Solving
- Time management
- Organization
- Team collaboration
- Team Leadership
- Verbal communication
- Interpersonal
- Self-Motivated
- Collaborative Approach
Timeline
Customer Experience Specialist
Bath & Cabinet Experts
10.2025 - Current
Department Associate
Kroger
02.2025 - 10.2025
Substitute Teacher
Hamilton Southeastern School District
01.2025 - 10.2025
Retirement Services / Customer Service Specialist
Charles Schwab
03.2024 - 01.2025
Customer Account Specialist
Total Quality Logistics
09.2021 - 03.2024
B.S. - Marketing
Ball State University