Tyra Lee
Indianapolis
Summary
Experienced Human Resource Coordinator with comprehensive experience in managing all facets of human resources functions including recruitment, employee relations, and compliance. Demonstrated success in fostering positive work environment and implementing effective HR policies that support organizational goals. Proven ability to leverage communication and conflict resolution skills to enhance team dynamics and drive employee engagement. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.
Overview
24
24
years of professional experience
Work History
Program Director
State of Indiana Employee
12.2018 - Current
- Mediate consumer complaints between the consumers and the respondents
- Prepare appropriate responses to each complaint and prepare for mail distribution
- Evaluate files for potential referral to legal enforcement & code files accordingly
- Performed all buying procedures for temporary and permanent right of way eminent domain acquisitions for the State of Indiana Department of Transportation, Department of Natural Resources and all cities and counties road construction projects
- Researched chain of title reflecting at least20 years of ownership
- Attended and participated in public hearings to address private citizen and other stakeholder concerns and explained the need for construction project and the acquisition process
Independent Contractor
Confidential
11.2000 - 11.2020
- Human Resources: process payroll, employment verifications and new hire onboarding
- Administrative Support: answering services for private clientele, mobile notary services, unclaimed assets research and recovery
- Utility Claims Investigations: interview witnesses, photograph evidence, obtain documents and submit reports
Permit Coordinator
Alpha Rae Personnel at INDOT
07.2018 - 12.2018
- Reviewed, researched, modified OTR route requests for permit compliance in preparation of engineer review and approval
- Trained new coordinators with modification and interpretation of OTR route requests for permit compliance
- Scanned, uploaded and organized documents for archive files
WAH Employee Benefits Specialist
TTEC
09.2016 - 03.2017
- Answered calls remotely via virtual, inbound call center to assist clients with health insurance enrollment, password resets, billing questions and issues, benefit electives, etc
- Assisted coworkers/ employees with their calls by answering questions in chatrooms
- Reviewed and resolved calls submitted for escalations, including follow-up, outbound calls to benefit recipients
Human Resource Coordinator
Career Transitions LLC @ Exo-S
02.2015 - 11.2015
- Processed payroll for hourly & salary US and visiting Canadian employees
- Conducted new-hire orientations and onboarding
- Created profile and electronic timecards for new hires and manage timecard punches for all hourly associates
- Processed rate of pay increases and shift differentials and other data into Paychex program, create
- Processed employment verifications, interrogatories, garnishments, and child support orders
Paralegal
Michael C. Murphy Elder Law PC
03.2010 - 10.2014
- Assisted clients with all aspects of Medicaid and SNAP application benefits including information gathering and submission of proof of eligibility
- Attended Medicaid interviews
- Completed of annual recertifications for existing clients
- Attended administrative appeal hearings as Authorized Representation of applicants/recipients
- Served as backup Receptionist to route incoming calls and schedule appointments
Education
Associate of Applied Science - Legal Administrative Assistance
Michiana Business College
South Bend, INSkills
- Relationship building
- Effective leader
- Program leadership
- Staff development
Timeline
Program Director
State of Indiana Employee
12.2018 - Current
Permit Coordinator
Alpha Rae Personnel at INDOT
07.2018 - 12.2018
WAH Employee Benefits Specialist
TTEC
09.2016 - 03.2017
Human Resource Coordinator
Career Transitions LLC @ Exo-S
02.2015 - 11.2015
Paralegal
Michael C. Murphy Elder Law PC
03.2010 - 10.2014
Independent Contractor
Confidential
11.2000 - 11.2020
Associate of Applied Science - Legal Administrative Assistance
Michiana Business College
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