Tyrah Shaw
Muncie
Summary
Proven Shift Manager with a strong background in customer service and decision-making, demonstrated at Dairy Queen Grill & Chill. Skilled in training teams for peak performance and handling customer issues with integrity. Known for exceptional time management and accurate money handling, consistently receiving positive feedback for service excellence.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Lowes
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Shift Manager
Dairy Queen Grill & Chill
08.2022 - 08.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
No Degree - Criminology
Ball State University
Muncie05-2028
High School Diploma -
Bluffton Harrison High School
Bluffton, IN05-2024
Skills
- Customer service
- Decision-making
- Customer assistance
- Work ethic and integrity
- Time management skills
- Accurate money handling
- Cleaning and sanitizing
- Punctual and reliable
Timeline
Cashier
Lowes
11.2024 - Current
Shift Manager
Dairy Queen Grill & Chill
08.2022 - 08.2024
No Degree - Criminology
Ball State University
High School Diploma -
Bluffton Harrison High School
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