Tyrea Booker

• Monitored customer account activity, providing assistance to enhance satisfaction and engagement.
• Exceeded customer expectations through proactive service, ensuring accuracy in spreadsheet entries.
• Performed alphanumeric data entry and utilized imaging equipment for customer information management.
• Created batches and deposits, ensuring timely mailing of customer data and adherence to service level agreements.
• Managed administrative tasks, including filing and record maintenance, to support operational efficiency.
• Demonstrated strong organizational skills to efficiently handle multiple tasks simultaneously.
• Operated manual and automated mail opening and sorting equipment, enhancing processing efficiency.
• Met all established service level agreements, maintaining consistent performance and reliability.

• Resolved customer issues with friendly service, promoting high satisfaction.
• Demonstrated strong problem-solving skills, efficiently resolving issues.
• Managed incoming communications, including emails and faxes, ensuring prompt responses.
• Coordinated receipt of necessary documentation, expediting customer billing.
• Opened incoming mail and prepared outgoing correspondence for streamlined processing.
• Scanned documents into appropriate work orders for efficient review and billing.
• Developed innovative solutions, enhancing team performance and outcomes.
• Provided support and guidance to colleagues, fostering a collaborative environment.

• Managed incoming calls to address customer requests promptly and efficiently.
• Resolved customer complaints through active listening and problem-solving techniques.
• Ensured accurate, courteous, and professional service for non-emergency medical transportation requests.

Assisted clients with transportation scheduling and inquiries, enhancing overall experience.

• Coordinated service delivery with drivers and healthcare providers for seamless transportation.
• Maintained high service standards in a fast-paced environment while responding to customer needs.
• Committed to continuous learning to remain informed of industry changes for improved support.