Tyrieonna Cobb
Fort Wayne
Summary
I am a results-driven and highly adaptable professional with diverse experience as a CNA, server, team lead, customer service representative, leasing agent, and house manager. I bring proven leadership, exceptional communication skills, and strong time management to every role I take on. I thrive in fast-paced environments, confidently handle challenges, and consistently deliver high-quality service to clients, residents, and team members. My background has equipped me to lead teams effectively, resolve complex issues with professionalism, and maintain organized, efficient operations. I am committed to excellence, accountability, and making a measurable impact in any organization I join.
Overview
7
7
years of professional experience
Work History
House Manager
AID of Indiana
07.2024 - Current
- Managed daily operations of residential facilities, ensuring compliance with organizational policies and regulations.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Leasing Agent
Confidential
02.2023 - 07.2024
- Managed property listings to enhance visibility and attract potential tenants.
- Conducted property tours, showcasing features and addressing tenant inquiries effectively.
- Negotiated lease agreements, ensuring compliance with regulations and tenant satisfaction.
- Collaborated with maintenance teams to coordinate timely repairs and service requests.
Server Shift Leader
Buffalo Wild Wings
08.2021 - 02.2023
- Trained and mentored team members on service standards and menu knowledge.
- Trusted to oversee the restaurant’s operations during your shift and to lead others, working closely with managers and team members.
- Helped run the restaurant during a shift and supports both the team and managers. I made sure things run smoothly, guests are happy, and team members know what to do.
- Coordinated shift schedules, ensuring adequate staffing for peak hours.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Customer Service Representative
AT&T
07.2021 - 02.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- helped people with billing, technical support, account changes, product questions, and sometimes selling or recommending services all from home.
- Managed account changes and billing inquiries to enhance customer satisfaction.
- Answer incoming calls, chats, and emails from AT&T customers.
- Listen to issues and questions with patience and professionalism.
- Resolve problems or guide customers to solutions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Certified Nursing Assistant
American Senior Communities
04.2019 - 07.2021
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and documented changes in resident conditions.
- Maintained clean, safe environment by adhering to infection control protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN04.2022
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Appointment coordination
Accomplishments
- Promoted to Team Lead for outstanding performance and reliability
- Trained and mentored new employees, improving team efficiency
- Led shifts that consistently met or exceeded sales and service goals
- Reduced workplace conflicts by improving communication among team members
Team player
“Received the Team Player Award for consistently supporting teammates, training new staff, and contributing to a positive and efficient work environment.”
Languages
English
Full Professional
Timeline
House Manager
AID of Indiana
07.2024 - Current
Leasing Agent
Confidential
02.2023 - 07.2024
Server Shift Leader
Buffalo Wild Wings
08.2021 - 02.2023
Customer Service Representative
AT&T
07.2021 - 02.2023
Certified Nursing Assistant
American Senior Communities
04.2019 - 07.2021
High School Diploma -
Northrop High School