Tysheika Jordan
East Chicago
Summary
Dedicated and results-driven Customer Service professional with over 5 years of experience delivering exceptional support across fast-paced environments, including call centers, retail, healthcare, and remote settings. Proven ability to resolve customer issues efficiently, exceed performance metrics, and foster strong client relationships. Skilled in managing high call volumes, handling sensitive information, and providing personalized solutions to diverse clientele. Adept at collaborating with cross-functional teams, adapting quickly to new systems, and maintaining a positive, empathetic approach. Seeking to bring my strong communication, problem-solving, and service-oriented mindset to a growth-focused company offering long-term career development.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Conduent (Direct Express)
06.2024 - Current
- Provided banking services to clients who receive Social Security.
- Managed timely and effective replacement of damaged or missing cards.
- Assisted with filing disputes and reviewed transaction
- Protected accounts against account take overs and fraudulent transactions by conducting extensive verification processes.
- Handled fraudulent calls to protect account security.
- utilized systems such as Avaya, GlobalConnect, Teams, Giant, Siebel, VPNs and Proponisi
Sifter
Amazon
09.2023 - Current
- Efficiently analyze and sort large data sets to identify and escalate discrepancies, ensuring data integrity and supporting Amazon's operational excellence.
Work From Home
Select Quote
10.2019 - 11.2023
- Conducted detailed research on diverse insurance policies to identify optimal solutions tailored to client needs.
- Engaged with clients to collect precise insurance requirements, employing effective communication to ensure clarity and understanding.
- Scrutinized insurance quotes for accuracy, ensuring all client specifications were meticulously addressed.
- Collaborated with colleagues to refine the quotation process, contributing to enhanced client satisfaction and service efficiency.
Home Health
Stay at Home
03.2017 - 09.2019
- Administered prescribed medications and diligently monitored patient conditions, promptly reporting significant changes to healthcare professionals.
- Collaborated with family members and healthcare teams to develop personalized care plans, ensuring consistent patient care.
- Offered emotional support and companionship to patients, contributing to their mental and emotional wellness.
Call Center
Teleperformance
01.2012 - 11.2016
- Delivered outstanding customer service, accurately and efficiently handling orders and transactions.
- Ensured a clean and organized work environment, adhering to health and safety regulations.
- Coordinated with team members to create and execute personalized care plans.
Home Health Aid
Personal Clients
07.2010 - 12.2012
- Delivered compassionate care and support to enhance daily living for elderly clients, encompassing personal hygiene, attire management, and maintenance of household environments.
- Monitored health parameters, administered medications as prescribed, and liaised with medical professionals to maintain a cohesive healthcare plan for each client.
Cashier
Taco Bell
01.2007 - 05.2010
- Managed financial transactions with accuracy, ensuring register balance and resolving discrepancies through diligent cash handling procedures.
- Enhanced customer satisfaction by delivering attentive service, including greeting, assistance, and expressing gratitude, while maintaining inventory by monitoring and replenishing product levels.
Child Care Provider
Children Creative Vision
06.2004 - 08.2006
- Delivered comprehensive care and nurturing to foster a secure and supportive environment for child development.
- Facilitated educational and recreational activities to enhance children's cognitive, social, and physical growth while maintaining a clean and organized space.
Education
EC Board of Education
07.2008
Skills
- Customer Service
- CRM software proficiency
- Professional phone communication
- Effective problem resolution
- Clear verbal communication
- Skilled in resolving issues
- Critical Thinking
- Account maintenance
- Call management
- Account management expertise
- Telecommunications procedures
- Keyboarding
Timeline
Customer Service Representative
Conduent (Direct Express)
06.2024 - Current
Sifter
Amazon
09.2023 - Current
Work From Home
Select Quote
10.2019 - 11.2023
Home Health
Stay at Home
03.2017 - 09.2019
Call Center
Teleperformance
01.2012 - 11.2016
Home Health Aid
Personal Clients
07.2010 - 12.2012
Cashier
Taco Bell
01.2007 - 05.2010
Child Care Provider
Children Creative Vision
06.2004 - 08.2006
EC Board of Education
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