Tyson Dsouza

To look after the terminal operations at Hamad international airport.

To make sure the operations is running smooth and taking care of all the facilities provided at the airport.

To assist the passengers with the information they require and guide them to their respective location.

Providing information to the passengers regarding about their flights, duty free shops and other facilities provided by the airport

• Resolved concerns with products or services to help with retention and drive sales.
• Helped customers complete purchases, locate items, and join reward programs.
• Provided exceptional services and pleasant traveling experiences to passengers.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• assisting the passengers if they have any issues while traveling and providing a solution.
• Provided primary customer support to internal and external customers.

• Responded to customer inquiries and queries to provide thorough and speedy resolutions.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• managing accounts and data of the customers

• Developed working relationships with internal and external customers while assisting with account management duties.
• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Verified identification and travel documents to efficiently board passengers for on-time departure.
• Recommended [Type] corrective measure to handle customer complaints, decreasing complaints by [Number]%.
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Coordinated with ramp agents to successfully store, remove and transport customer baggage.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Performed mathematical functions to interpret aircraft weight and balance loading instructions.
• Coordinated ground crew activities to complete objectives on schedule.

• Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• Verified identification and travel documents to efficiently board passengers for on-time departure.
• Transferred luggage from aircraft to collection areas safely using [Type] equipment.
• Coordinated ground crew activities to complete objectives on schedule.
• Performed mathematical functions to interpret aircraft weight and balance loading instructions.
• Holding a load and trim license of Boeing 737-700/800/900/900ER/8MAX
• Deiced aircraft before takeoff for safety during inclement weather.
• Maintained clean, orderly work environment free of hazards.