U. Naval Kishore
OPERATIONS ASSOCIATE MANAGER
Chennai
Summary
Focused and approachable Banking and finance services professional with 15 years of effectual experience in business partnering, cost saving, and implementing systems to reach optimal business outcomes. Leads large teams and delivers high level financial and management reporting analysis.
Overview
15
15
years of professional experience
Work History
Operations Associate Manager(Office Title – Senior Assistant Vice President)
Wells Fargo
04.2024 - Current
- Manage ACH Reclamation process, Additional Protective Maintenance, ECC Intake and Date of Death Exception handling and Quality reviews.
- Handle 30 team members, 51000 volumes per month and 4 GDA’s.
- Part of Risk and control pillar for Banking Operations India and Philippines region, working on controls review , Risk and Control Self Analysis RCSA, Operational Risk Event ORE’s consolidation , Review and collection of artifacts for manual and Semi Automatic controls.
- Performing engagement activities as part of Risk and Control pillar.
- Performing Business continuity plan testing, Access reviews, Access Certifications and attestations, user access entitlement management.
- Involved in process map preparation, value stream mapping.
- Monthly Business reviews and Biweekly connect with state side.
- Perform monthly connects with team members, Reward and Recognitions, Performance appraisals and calibrations.
- Customer and Small Service Banking – Retail Core Operations- Estate Care Centre( Deceased Customer Account handling)
Manager Operations
Genpact India Private Limited
08.2021 - 04.2024
- Intercompany Accounts Payable, Receivable, Closing and Reporting.
- Handling Invoice Processing, Payments, Vendor Reconciliation, GRNI Analysis, Revenue Billing, Collections and Cash applications
- Posting Accruals in Month End, Trail Balance Reconciliation, Reporting, P&L Visibility to Business, FPNA, Month Close, Quarterly Close and Year End close.
- Migration Management for Intercompany across Business for Asia, MENAT, Europe and Americas Entities.
- Reporting of Monthly Financials, Handling Team of 34 Team members (Maximum 40 Team members).
- 200+ company codes, 50+ Countries, Multiple Regions and Time zone.
- Audit Support, Income tax submission for Entities, India documentation process, coordinating with Banks for RBI approval for aged invoice clearance and receivables.
- A1, A2 Payments, IDPMS. EDPMS closures, Cross Border Payments, Restricted country Documentations, RBI compliance
- Support ICFR Audit, Deloitte, and PWC Quarterly, Yearly Audits.
- HQ Support, Reporting Activities, Pacing Files, Clearing Fatal Edits that impact HFM run.
- ACA Affiliate Current Account / PCA Parent Company Account – Following up with the stakeholders to maintain the variance below threshold, Posting the FX variance entries, Reconciliation of Interest on Capital.
- Sales Elimination Entries, Correction of within Own Division balances.
- Approve Manual Journal entries, Workflows and Reconciliation.
- Raise workflows for Billing Unit Creations and Master data changes to the Internal Billing System.
- General Electric Process
Assistant Manager
Genpact India Private Limited
12.2018 - 08.2021
- Handling Invoice Processing, Payments, Vendor Reconciliation, GRNI Analysis, Revenue Billing, Collections and Cash applications for Asia and European Entities(60+ Company Codes).
- Process Regulated Country Payments.
- Support ICFR Audit, Deloitte, and PWC Quarterly, Yearly Audits.
- Month end accruals, Trail Balance reconciliation and Reporting. Monthly, Quarterly and Yearly close.
- General Electric Process
Accounting Operations Analyst
General Electric Global Operations Centre
03.2018 - 12.2018
- Handling Invoice Processing, Payments, Vendor Reconciliation, GRNI Analysis, and Revenue Billing, Collections, Concur Expense Management and Cash applications for Indian Entities (25 Company Codes).
- Process Regulated Country Payments. Income Tax Filling for Overseas Entities, TDS Preparation
- Support ICFR Audits and Other Quarterly and Yearly Audits.
- Handling a Team size of 12 Team Members, Monthly, Quarterly and Yearly close.
Team Leader
Maersk Global Service Centre
06.2015 - 03.2018
- Accounts Payables- Payments (Domestic, Imports, Employee Travel) for Asia, Africa, Europe, Middle East and North America.
- Manual Payments, H2H Payments through F110 and F111, Trax. , Travel and Expense Management.
- Maintaining Internal, ISO & SOX Audit requirements & Liaising with Auditors.
- Query Management related to payment failures and Rejections.
Senior Specialist
Maersk Global Service Centre
12.2014 - 05.2015
- Reconciling the vendor statements (daily, weekly and monthly statements), handling vendor queries and rejection follow up
- Intercompany Reconciliation, Non Cash Pool Payments, and Debit balance clearing
- Coordinating with branches / RTP team /POG - Post blocking team / Error handling team for pushing payments on past due invoices of critical vendors
- Responsible for Executing daily pay run for FI and MM vendor invoices through t code F110
- Reporting – AP Sub ledger report, GR IR Clearing. Performed IES clean up activity from onsite – Charlotte Accounts payable Department
- Hands on experience of creating request for changes in master data like change of bank details, email address for payment advice and change in remit to address
- Handled Scanning of MM / FI invoices in Citrix doc link / SAP, coding - three-way match in Citrix doc link – IES system, manual payments from Citrix doc link payment
Process Expert
Maersk Global Service Centre
04.2014 - 12.2014
- Reconciling the vendor statements (daily, weekly and monthly statements), handling vendor queries and rejection follow up
- Intercompany Reconciliation, Non Cash Pool Payments, and Debit balance clearing
- Coordinating with branches / RTP team /POG - Post blocking team / Error handling team for pushing payments on past due invoices of critical vendors
- Responsible for Executing daily pay run for FI and MM vendor invoices through t code F110
- Reporting – AP Sub ledger report, GR IR Clearing. Performed IES clean up activity from onsite – Charlotte Accounts payable Department
- Hands on experience of creating request for changes in master data like change of bank details, email address for payment advice and change in remit to address
- Handled Scanning of MM / FI invoices in Citrix doc link / SAP, coding - three-way match in Citrix doc link – IES system, manual payments from Citrix doc link payment
Senior Associate
Maersk Global Service Centre
10.2012 - 04.2014
- Reconciling the vendor statements (daily, weekly and monthly statements), handling vendor queries and rejection follow up
- Intercompany Reconciliation, Non Cash Pool Payments, and Debit balance clearing
- Coordinating with branches / RTP team /POG - Post blocking team / Error handling team for pushing payments on past due invoices of critical vendors
- Responsible for Executing daily pay run for FI and MM vendor invoices through t code F110
- Reporting – AP Sub ledger report, GR IR Clearing. Performed IES clean up activity from onsite – Charlotte Accounts payable Department
- Hands on experience of creating request for changes in master data like change of bank details, email address for payment advice and change in remit to address
- Handled Scanning of MM / FI invoices in Citrix doc link / SAP, coding - three-way match in Citrix doc link – IES system, manual payments from Citrix doc link payment
Senior Analyst
Flextronics Global Shared Service Centre, Chennai
04.2012 - 10.2012
- Payment processing in Baan 5.
- Ensuring equal balance between cash flow forecast and cash flow actuals.
- Supporting general ledger team in month end closing.
- Month end closure. Ensure all ledger dimensions are being tallied with the bank statement.
- Coordinating collections, general ledger, and intercompany and reconciliation teams for smooth month end closing for general ledger sites. Process improvements & Lean projects.
Education
MBA - undefined
St Joseph’s College of Engg
Chennai01.2010
Bachelor Degree - Commerce
D.G. Vaishnav COLLEGE
Chennai01.2008
Skills
Over 15 years of Shared Service industry experience in Banking Operations, Risk and controls, General Accounting, Financial Analysis, Migration Management, Accounts Payable, Accounts Receivable, Intercompany & Master Data Management
Implementation of Tower based Work stream
Extensive experience in Improvements and Metrics sustainability & RCA
Sustain Managerial Effective Index of 94 % for consecutive two years in Employment Engagement survey
Successfully migrated processes across various countries and handled customers from Asia, Europe, North America, Latin America and Menat Countries
Organize engagement activities for all Employees in the Floor for the entire vertical (400 Employees) and a Core Fun Committee Member
Process Management – Daily Operating Rhythm
Client Management, Governance
Migration Management
Risk and Controls
Process Improvements
People Management
Audit Management & Compliance
Statutory Compliance
Controllership
Lean, Value Stream Mapping, Standardisation
Project management
Working experience in Pega, Mainframe, SAP, Oracle and Baan5
Accomplishments
- Process map creation, value stream mapping.
- Completed look back exercise for 17K transactions.
- Value added activities – recovered $300K from Vanguard logistics, $200K by reducing the payment frequency project and standardizing the payment terms of vendor.
- Efficiency release of 10 FTE in GE Process and 4 FTE in Maersk through various projects
- Won GE Award for clearing 1000 plus NON INR Material invoices within a month
- Successful migration of 28 FTE in one quarter from Budapest, Mexico and China Shared Service Centres
- Successful migration of Kewill Transition and was Leading the onsite team, Worked with business teams in onsite for 3 months – Charlotte, North Carolina, USA
- Received appreciation from most of the Top managements for the tasks carried by me in Maersk DAMCO and Created a strong trust in NAM team with my in-depth process knowledge
- Awards – Received 2 champ of the month, 2 Extra Mile award, OPPR Best Team Lead Award
- Won Employee of the Quarter – Flextronics for Knowledge transfer completion within day for Asia payments
- Worked during multiple contingencies, Travelled to Pune GSC to manage the activities
- Awarded 3 Silver awards in Genpact and 2 Client Award from GE for clearing backlogs and exceptional support provided.
Academic Profile
- Master of Business Administration (Finance) – 2010 – 72% - St Joseph’s College of Engg (Anna University)
- Bachelor of Commerce – 2008 - 64% - DG Vaishnav College, Chennai (Madras University)
- HSC Secured – 2005 - 84%,SSLC Secured – 2003 – 59% -Anita Methodist Matriculation Hr Sec School.
Timeline
Operations Associate Manager(Office Title – Senior Assistant Vice President)
Wells Fargo
04.2024 - Current
Manager Operations
Genpact India Private Limited
08.2021 - 04.2024
Assistant Manager
Genpact India Private Limited
12.2018 - 08.2021
Accounting Operations Analyst
General Electric Global Operations Centre
03.2018 - 12.2018
Team Leader
Maersk Global Service Centre
06.2015 - 03.2018
Senior Specialist
Maersk Global Service Centre
12.2014 - 05.2015
Process Expert
Maersk Global Service Centre
04.2014 - 12.2014
Senior Associate
Maersk Global Service Centre
10.2012 - 04.2014
Senior Analyst
Flextronics Global Shared Service Centre, Chennai
04.2012 - 10.2012
MBA - undefined
St Joseph’s College of Engg
Bachelor Degree - Commerce
D.G. Vaishnav COLLEGE