U Vimal

Ø Responsible for driving Sales and targets within assigned territory and accounts

Ø Develop and execute strategic plan to achieve sales targets and expand our customer base

Ø Build and maintain strong, long-lasting customer relationships

Ø Partner with customers to understand their business needs and objectives.

Ø Effectively communicate the value proposition through proposals and presentations.

Ø Understand category-specific landscapes and trends.

Ø Work collaboratively across teams - including Product and Marketing

Ø Provide full visibility into the sales pipeline at every stage of development

Ø Understand client’s needs and tailor products to meet client requirements.

Ø Tracking conversion rates and making improvements to the website.

Ø Devising strategies to drive online traffic to the company website.

Ø Developing and managing digital marketing campaigns.

Ø Utilizing a range of techniques including paid search and SEO.

Ø Overseeing the social media strategy for the company.

Ø Managing online brand and product campaigns to raise brand awareness
research, market conditions and competitor data.

Ø Responsibility for planning and budgetary control of all digital marketing

Ø Coordinates with other marketing team members to ensure active promotions and campaigns are represented on the website(s).

Ø Collaborates with web design, development, and content staff to monitor and improve search engine optimization (SEO) results for the company’s site(s).

Maintains current knowledge of trends and developments in online marketing .

Ø Manage Foreign Exchange Operations as per statute and RBI Guidelines

Ø Driving Sales and Growing the Business in the Territory

Ø Handling a Team of FX Sales Professional and Branch managers which includes training team members, and achieving Branches target.

Ø Responsible for acquiring clients by arranging meetings with senior management of leading clients &corporate.

Ø Tracking and reporting sales performance including pipeline, acquisition results and market conditions.

Ø Conducting online offline meetings with clients and pitching them for Forex services.

Ø Achievement of yearly FX branch sales target

Ø Achieve budgeted targets in terms of Turnover, Revenue & PLB

Ø Achieve growth in business through new accounts and enhancement of Business in existing accounts.

Ø Ensure statutory compliance related with the business & employees of the Branch.

Ø Create a performance-oriented culture by linking rewards to performance.

Ø Implement and maintain operational excellence which drives client satisfaction, revenue growth and client retention.

Ø Drive, coach and track team performance to achieve consistent profit growth month and year to date

Ø Responding quickly and proactively to all client requests

Ø Proficient knowledge about AML and FEMA.

Ø Building & maintaining healthy business relations with major clients, ensuring maximum customer satisfaction by quality norm.

Ø Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.

Ø Setting out quality standards from various operational areas, ensuring a high-quality customer experience while adhering to SLA’s and work processes.

Ø Creating & sustaining a dynamic environment that fosters development opportunities & motivates high performance amongst team members.

Ø Supervising Operations for rendering & achieving quality services, providing first line customer support by answering queries & resolving their issues and sending timely Back Office reports.

Ø Manage Foreign Exchange Operations as per statute and RBI Guidelines

Ø Driving Sales and Growing the Business in the Territory

Ø Achievement of yearly FX branch sales target

Ø Ensure highest levels of customer service in every transaction

Ø Maintain checks and controls as per internal / external guidelines

Ø Sourcing business through all possible channels – Banks / Agents / Student Counselors / Other Money Changers / Franchise

Ø Initiating and managing sales promotion activities in the residential and market areas

Ø Establishing mutually beneficial tie-ups with high end outlets in order to increase sales and visibility.

Ø A corporate strategist and key member of the (KEY TALENT POOL) team with extensive knowledge of Forex products.

Ø Provided technical and product support to more junior staff.

Ø Preparation of P&L, Margin Management & Periodic reporting for the corporate clients

Ø Conducting periodic training for Branches, and FFMC on the usage of Front-end Access of our support system.

Ø Framing work direction& plan for associates after assessment of their capabilities, preparing & presenting various weekly/monthly MIS reports pertaining to process/productivity.

Providing value added solution services by program reviews; monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for support solution Centre experience.

Ø In charge of the entire process from card procurement till final Utilization for all Prepaid Cards (Forex Plus, Gift Plus, Food Plus & Money Plus Cards)

Ø Provided central support for activation of cards

Ø Maintained the Entire Database’s (Forex plus card Database, Demand Draft Record, Monthly sale database, FFMC Database, Payments Database)

Ø Collating & Maintaining Reports (MIS, Outstanding, Funding, Card Activation Reports, Weekly Reports)

Ø Sending the settlement report to Ops team for knockoff.

Ø Maintaining regular touch with the operations team for regularizing the work on priority basis since we have corporate tie ups.

Ø Help the branches in preparation of CAM.

Ø Co-coordinating with Corporate Finances & Accounts for payments of Forex cards