Ankit Upadhyay
Kolkata
Summary
Senior Engineer at Voya Global Services with expertise in Salesforce development and customer relationship management. Developed automated workflows and optimized system performance, significantly improving data integrity. Strong communicator and agile team player, skilled in troubleshooting and delivering effective solutions in dynamic environments. Committed to leveraging technology for business success.
Overview
3
3
years of professional experience
Work History
Senior Engineer - Software
Voya Global Services Pvt Ltd
Bangalore
02.2024 - 07.2025
- Built automated workflows, triggers, and processes using Apex classes and Visualforce pages.
- Developed complex custom objects and fields in Salesforce to meet customer requirements.
- Provided technical support for end users on issues related to Salesforce configuration and customization.
- Implemented data validation rules to ensure data integrity within Salesforce systems.
- Performed troubleshooting activities related to application errors or bugs arising due to customization or integration issues.
- Monitored Salesforce platform limits and performed optimizations to ensure system performance.
Junior Engineer
Cognizant
Kolkata
07.2022 - 02.2024
- Assisted in troubleshooting and resolving Salesforce-related issues for end-users.
- Configured reports and dashboards to provide insights for team performance tracking.
- Participated actively in daily scrum meetings involving all team members discussing progress and impediments faced.
Education
Master of Technology - Artificial Intelligence & Data Science
IIT (ISM) Dhanbad
Dhanbad08-2027
Bachelor of Technology - Computer Science And Engineering
RCC Institute of Information Technology
Kolkata07-2022
Skills
- Salesforce development
- Effective communication
- Customer relationship management
- Machine learning
- Agile methodologies
- Project management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Beginner (A1)
A1
Timeline
Senior Engineer - Software
Voya Global Services Pvt Ltd
02.2024 - 07.2025
Junior Engineer
Cognizant
07.2022 - 02.2024
Master of Technology - Artificial Intelligence & Data Science
IIT (ISM) Dhanbad
Bachelor of Technology - Computer Science And Engineering
RCC Institute of Information Technology
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