Ubaid Ahmad
Kanpur
Summary
Dynamic customer service professional with extensive experience at Pizza Hut, excelling in point-of-sale operations and cash handling. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Recognized for training new staff and improving inventory management processes, ensuring seamless operations and a positive dining experience.
Overview
8
8
years of professional experience
Work History
Service Crew Member
Saldwich
Riyadh
05.2022 - Current
- Responded promptly to customer inquiries or complaints in a courteous manner.
- Informed customers of daily specials, promotions, and other restaurant information.
- Checked order accuracy prior to serving it to the customer.
- Tracked inventory levels of essential items regularly and placed orders when needed.
- Processed payment transactions using point-of-sale systems quickly and accurately.
- Ensured compliance with health regulations by following proper sanitation procedures.
- Delivered quality products within specified time frames while adhering to company standards.
- Stocked condiments, napkins, utensils, and other necessary items for the dining area.
- Operated kitchen equipment safely to prepare meals for customers efficiently.
- Maintained a clean work area throughout the shift.
- Followed all safety guidelines when handling food and beverage items.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Answered customer questions and took orders.
- Responded quickly to customer complaints and used diplomatic communication to initiate problem resolution.
- Delivered food and drink items quickly to help minimize customer wait times.
- Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
- Kept customer and food preparation areas clean and well-organized.
- Trained new staff members in various crew functions as requested by management and earned history of outstanding training performance.
Customer Service Crew Member
Mizzah Pizza
Kanpur
03.2020 - 04.2021
- Processed cash payments and credit card transactions accurately and efficiently.
- Assisted with training new staff members on the company's policies and procedures.
- Identified opportunities for process improvement within the department.
- Maintained an accurate record of all sales transactions using the point-of-sale system.
- Managed online orders, ensuring that shipments are processed correctly and timely delivered to customers.
- Provided product information to customers based on their inquiries.
- Initiated contact with potential customers via telephone or email campaigns.
- Communicated with other departments to ensure customer requests were fulfilled promptly.
- Participated in regular team meetings to discuss strategies for improving customer experience.
- Assisted with stocking shelves, organizing displays and maintaining cleanliness of store environment.
- Handled returns and exchanges in accordance with established guidelines.
- Greeted customers and ascertained their needs.
- Followed up with customers after purchase to ensure satisfaction was met.
- Prepared detailed reports summarizing customer service activities for management review.
- Engaged customers in conversation regarding current promotions and upcoming events.
- Answered customer questions regarding products, pricing, availability and services.
- Monitored inventory levels to ensure adequate stock is available for sale.
- Provided recommendations to improve customer service standards based on feedback from surveys or interviews.
- Performed opening and closing duties as assigned by management team.
- Resolved customer complaints in a professional manner.
- Recorded customer feedback for future reference or follow up action.
Service Crew Member
Pizza hut
Riyadh
02.2017 - 02.2020
- Responded promptly to customer inquiries or complaints in a courteous manner.
- Informed customers of daily specials, promotions, and other restaurant information.
- Greeted customers and provided excellent customer service.
- Provided support to other staff members during busy hours when needed.
- Followed all safety guidelines when handling food and beverage items.
- Performed cashier duties such as taking orders, receiving payments, and making change accurately.
- Monitored inventory levels of supplies needed for daily operations.
- Checked order accuracy prior to serving it to the customer.
Education
Bachelor of Arts -
Chatrapati Shahuji Maharaj University
KanpurITi - Electrical, Electronics And Communications Engineering
Chatrapati Shahuji Maharaj University
Kanpur10+2 -
Dr. Chiranji Lal Inter College
KanpurSkills
- Customer service
- Point-of-sale operation
- Cash handling
- Inventory management
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Arabic
Intermediate (B1)
B1
Accomplishments
- Awarded as Employee of the month.
- Rewarded for achieving the target.
- Achieved best google reviews from customer.
Timeline
Service Crew Member
Saldwich
05.2022 - Current
Customer Service Crew Member
Mizzah Pizza
03.2020 - 04.2021
Service Crew Member
Pizza hut
02.2017 - 02.2020
Bachelor of Arts -
Chatrapati Shahuji Maharaj University
ITi - Electrical, Electronics And Communications Engineering
Chatrapati Shahuji Maharaj University
10+2 -
Dr. Chiranji Lal Inter College