Ubaid Ullah
Sr Support Engineer Active Directory & PKI.
Bangalore
Summary
Support Engineer at Microsoft (Active Directory & PKI).
Customer-focused and results-driven IT professional with over 12 years experience in building, setting up, repairing, maintaining and administrating PCs, Servers and Active Directory in Windows LAN/WAN enterprise environments.
Skilled in: Windows Servers/Clients | AD DS | PKI | FRS | DFSR | Group Policy | Windows Time | Kerberos | NTLM | PKI | FSMO Roles | Domain/Forest Trusts | LDAP | RODC | SYSVOL | LDAP Over SSL | Power Shell Scripting.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Sr Support Engineer
Microsoft India R&D Pvt LTD
Bangalore
08.2021 - Current
- Provide tier three Directory Services support to Microsoft's Premier customers.
- Support topics include but are not limited to Active Directory Domain Services (AD DS), File Replication Service (FRS), Distributed File System Replication (DFSR), Group Policy, Windows Time Service, Authentication (Kerberos, NTLM, PKI), FSMO Roles, Domain/Forest Trusts, LDAP, RODC and SYSVOL.
- Deliver timely and high quality incident resolution focusing on root cause analysis, prevention and knowledge transfer.
- Utilize knowledge of the customer environment, trace analysis, debug skills, source code and other proprietary tools to analyze problems and develop solutions for customers.
- Utilize working knowledge of Windows client XP/7/8/10/11 and Windows server 2003/2008/2012/2016/2019/2022.
- Work with Technical Account Managers, Technical Team Lead and Team Manager to effectively manage escalations including documenting action plans and status updates for the customer.
• Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems. - Azure Active Directory: Manage Azure Subscriptions,Assign administrator permissions, configure Azure subscription policies at Azure subscription level, Manage Azure Active Directory (AD), Add custom domains, Azure AD Join
- Install Azure AD Connect, including password hash and pass-through synchronization
- Use Azure AD Connect to configure federation with on-premises Active Directory Domain Services (AD DS)
- Manage Azure AD Connect error federated errors , duplicate email errors , data validation errors
- Manage password sync and password writeback
- Implement multi-factor authentication (MFA), Configure user accounts for MFA, enable MFA by using bulk update, configure fraud alerts, configure bypass options, configure Trusted IPs, configure verification methods, AD & PKI
System Engineering Specialist Advisor
NTT Data Services
05.2020 - 08.2021
- Worked as Active Directory L3 Support& Azure AD Administrator
- Roles and responsibility: -
- MICROSOFT CERTIFIED SOLUTION EXPERT & AZURE AD ADMINISTRATOR
- Supporting a very large environment with Multiple Domains
- (More than 20 Domains & 10K+ Users )
- Active Directory: Replication Issues, Lingering Objects, Target Principal Name Incorrect, No Logon Server, Time Sync, Group Policy, Active Directory, Domain Management, DFSR, Authentication, FRS, Group
- Policy, Domain Migration, Share Drive Access Issue, Domain Trust issues
Senior Security Analyst
Accenture Solutions Pvt Ltd
05.2019 - 05.2020
- Worked as Active Directory Specialist, Azure AD & IAM Consultant.
- Migrated On Prem Active Directory to Azure Active Directory
- Setup & Managed Azure AD Connect.
- Key Responsibilities: Troubleshooting Active Directory, PKI, Authentication (Kerberos & NTLM), Group Policy, NTFRS & DFSR, Active Directory Performance, Account Lockout, User Profiles, Slow Boot Slow Logon, Trust, LDAP, Vulnerability Mitigation related issues.
- Also worked with different teams on collaboration to resolve the issues which are dependent on Active Directory.
- Provides Root Cause Analysis for the issues.
Server Support Engineer
Convergys India Services Pvt Ltd
02.2018 - 03.2019
- Provide Technical Support for Microsoft Premier & Professional Customers.
- Troubleshooting Active Directory, PKI, Authentication ( Kerberos & NTLM), Group Policy, NTFRS & DFSR, Active Directory Performance, Account Lockout, User Profiles, Slow Boot Slow Logon, Trust, LDAP, Vulnerability Mitigation related issues.
- Also working with different teams on collaboration to resolve the issues which are dependent on Active Directory.
- Provides Root Cause Analysis for the issues as experienced by customers.
- Log Analysis: Netmon, AD Perf DATA, Group Policy Log.
- Skills: PKI · DFSR · NTLM · User Profile · Account Lock · Slow Boot Slow Logon · ADMT · Windows Time · Active Directory · Microsoft Azure · Group Policy · FRS · Kerberos · Authentication
Partner & Director
Comienzo Solutions
11.2014 - 01.2018
- Roles and responsibility: -
- My business primarily dealt with providing Freelancing & Technical Support for Active Directory to small business based in USA & Canada
- Following were the services that my company provided:
- Providing freelancing for the setup of Active Directory in the environment
- Performing troubleshooting for issues related with Active Directory such as
- Installation, Configuration and Troubleshooting of Domain Controllers
- Troubleshooting inter-domain and inter-forest Trusts issues
- Troubleshooting Group Policies, Folder-Redirection and user profiles issues
- Sysvol Replication with FRS/DFSR
- Directory Service Restore, Authoritative\Non-Authoritative Restore.
Assistant Manager Operations
Xcel Serv Solutions Pvt. Ltd
01.2012 - 10.2014
- Worked on client site for 2.5 months for Xcel Serv Solutions Pvt Ltd in Salt Lake City (Utah), United States
- Roles and responsibility:
- Handling Entire Technical Team of 30 members
- Troubleshooting Active Directory Replication Issues, Lingering Objects, Target Principal Name Incorrect
- Group Policy Troubleshooting
- Account Lockout Issue
- Installation, Configuration and Troubleshooting of Domain Controllers
- Troubleshooting inter-domain and inter-forest Trusts issues
- Troubleshooting Group Policies, Folder-Redirection and user profiles issues
- Directory Service Restore, Authoritative\Non-Authoritative Restore
- Domain Controller no boot issues
Assistant Team Lead, Floor Tech Lead
Department – IT
07.2011 - 12.2011
- Roles and responsibility: -
- Handling team of 30 members
- Generating more revenue to company and bringing more business to Company
- Providing all types of Technical Support, Software Support for end users
- Installation Of Operating system (Windows 7, Windows Vista And
- Windows XP)
- Configuring of Wireless and Wired Network Connection (Internet
- Troubleshooting), Printer Support
- Configuring Of E-mail Clients such as Outlook Express, Windows Live Mail etc
- To customers situated in
- USA, UK , AUSTRALIA & CANADA.
Technical Specialist
IYOGI TECHNICAL SERVICES PVT LTD
10.2010 - 06.2011
- Roles and responsibility: -
- Providing all types Technical Support, Software Support for end users
- Installation Of Operating system (Windows 7, Windows Vista And
- Windows XP)
- Configuring of Wireless and Wired Network Connection (Internet
- Troubleshooting), Printer Support
- Configuring of E-mail Clients such as Outlook Express, Windows Live Mail
Education
B. TECH - ELECTRONICS & COMMUNCIATION
G.L. Bajaj Institute of Technology &Management (U.P.T.U)
Greater Noida, Uttar Pradesh 06.2006 - 06.2011
Skills
Active Directory Administrator
Certification
MCSE: Microsoft Certified Solutions Expert - 70-410, 70-411, 70-412, 70-413
Timeline
Sr Support Engineer
Microsoft India R&D Pvt LTD
08.2021 - Current
System Engineering Specialist Advisor
NTT Data Services
05.2020 - 08.2021
Senior Security Analyst
Accenture Solutions Pvt Ltd
05.2019 - 05.2020
Server Support Engineer
Convergys India Services Pvt Ltd
02.2018 - 03.2019
Partner & Director
Comienzo Solutions
11.2014 - 01.2018
Assistant Manager Operations
Xcel Serv Solutions Pvt. Ltd
01.2012 - 10.2014
Assistant Team Lead, Floor Tech Lead
Department – IT
07.2011 - 12.2011
Technical Specialist
IYOGI TECHNICAL SERVICES PVT LTD
10.2010 - 06.2011
B. TECH - ELECTRONICS & COMMUNCIATION
G.L. Bajaj Institute of Technology &Management (U.P.T.U)
06.2006 - 06.2011
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