Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Awards
PERSONAL DETAILS
Timeline
Generic
Ubesh Khan

Ubesh Khan

Kondhwa

Summary

Results-driven Operations Specialist and Claims Adjuster with over 10.8 years of comprehensive experience, including 7.8 years in property and casualty insurance claims management, focusing on property damage and auto liability. Expertise in conducting thorough claims investigations, analyzing documentation, assessing liability, and facilitating settlements for effective resolution processes. Proven ability to collaborate seamlessly with third-party administrators, legal teams, and stakeholders to uphold compliance standards while driving timely outcomes. Strong foundation in Workforce Management and Capacity Planning enhances operational efficiency through strategic forecasting, staffing models, scheduling, real-time monitoring, and performance reporting.

Overview

11
11
years of professional experience
1
1
Certification

Work History

OPERATION SPECIALIST (Business Process Consultant) Claim Adjuster

Allstate Solutions India Pvt. Ltd.
05.2017 - 01.2025
  • Managed comprehensive property, casualty, and auto liability claims.
  • Conducted thorough investigations of claims utilizing reports, police, and hospital records.
  • Evaluated coverage and assessed liability using policy terms and facts gathered from claimants and witnesses.
  • Determined reserve requirements in line with delegated authority and negotiated settlements.
  • Facilitated claims intake via TPA systems, ensured compliance, and coordinated with legal teams.
  • Provided operational guidance, trained new hires, and led large-scale knowledge transitions.
  • Managed Workforce Management (WFM) activities including forecasting, scheduling, and capacity planning.
  • Analyzed workload trends, developed staffing models, and optimized resource allocation to meet SLAs.
  • Created and presented capacity planning dashboards to leadership for data-driven decision-making.
  • Partnered with stakeholders to balance workload distribution, improve productivity, and ensure business continuity.
  • Provided floor support to address queries, and ensure smooth operations.
  • Performed detailed error analysis to identify and resolve issues promptly.
  • Led discussions with onshore SMEs to update training content.
  • Organized monthly PKT sessions to improve team collaboration.
  • Conducted training sessions focused on error analysis and PKT outcomes.

SR. AUDIT SPECIALIST

Yardi Software India Pvt. Ltd.
06.2014 - 05.2017
  • Identified invoice exceptions and conducted thorough audits and reviews.
  • Monitored outstanding invoices and followed up on overdue payments, minimizing bad debts and maintaining steady cash flow.
  • Led cross-functional teams in root cause analysis sessions to address quality issues identified during audits. Conducted utility & invoice audits, led root cause analysis, and participated in vendor negotiations.
  • Analyzed recurring loss trends and provided actionable insights for business improvement.
  • Developed tools and training content for audit & compliance support teams.
  • Coordinated with external auditors during third-party audits to facilitate a smooth and compliant audit process.
  • Studying new hand-offs and implementing them.
  • Contributed to product testing in commercial business.
  • Coordinate and distribute daily workloads.
  • Assisted in resolving audit specialist queries.
  • Proposed and implemented processes, product improvements, and tool development to drive efficiency.
  • Developed productivity and quality improvement plans through regular process reviews.
  • Engaged with counterparts to provide and receive constructive feedback for process improvement.
  • Produced and shared various analytical reports.
  • Collaborated with counterparts to address technical queries, and gather requirements for project deliverables.
  • Setup of a new client, vendor, or property in the system, and maintenance of its data authentication after data auditing.
  • Supported Billing, MDM, and IPC teams to manage workload.

Education

MCA - Management

G.S Moze College of Engineering
Pune
01.2014

B.Sc. - Computer Science

North Maharashtra University
06.2010

Skills

  • Claims Adjuster
  • Property & Casualty Insurance
  • Claims Investigations
  • Auto & General Liability
  • Bodily Injury Claims
  • TPAs
  • Attorney Interaction
  • Reserve Estimation
  • Negotiation & Settlement
  • Policy Review
  • Legal Coordination
  • Training & Mentoring
  • Workforce Management (WFM)
  • Capacity Planning
  • Forecasting & Scheduling
  • Process Optimization
  • MS Excel
  • Tableau
  • Workflow Management

Certification

  • AIDA Certified (Level 1 & 2 – Core 1)
  • Train the Trainer Certified – Level 1 & 2
  • Cleared Eligibility Test for AIC 300
  • Future Goal: AINS, AIC 300

Hobbies and Interests

Cricket, Music, Trekking, Cooking, Stock Market

Awards

Star of the Month recipient (multiple times), Full performance ratings for 7 consecutive years,

Key contributor to Allstate’s property claims process scale-up

Successfully transitioned 3 major claims projects from US to India

PERSONAL DETAILS

  • Name: Ubesh Afsar Khan
  • Date of Birth: 25 Sep 1988
  • Marital Status: Married
  • Address: Pune, India

Timeline

OPERATION SPECIALIST (Business Process Consultant) Claim Adjuster

Allstate Solutions India Pvt. Ltd.
05.2017 - 01.2025

SR. AUDIT SPECIALIST

Yardi Software India Pvt. Ltd.
06.2014 - 05.2017

MCA - Management

G.S Moze College of Engineering

B.Sc. - Computer Science

North Maharashtra University

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Ubesh Khan