UDAI LAL JOSHI
Udaipur
Summary
Multi-talented, versatile young professional with 7.5 years of experience in highly effective conflict resolution and persuasive communication techniques. Hardworking and reliable, with excellent attention to detail. History of operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximize customer satisfaction. Offers expertise in team handling and team building. Excels at building customer loyalty and repeat business. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
8
8
years of professional experience
Work History
Operation Manager
Voyage Motors
Udaipur
08.2016 - Current
- Company Overview: Royal Enfield Authorized Dealership
- Manage the day-to-day operations of the dealership across various departments, including Sales, Service, GMA, and GEAR
- Ensure seamless integration and coordination between departments for smooth workflow and optimal customer satisfaction
- Utilize the MSD software, including its CRM and Operation modules, to input and manage customer data efficiently
- Leverage the CRM module to maintain accurate customer records, track interactions, and ensure follow-ups for leads, service requests, and after-sales support
- Use the Operation module to generate comprehensive reports, analyze dealership performance metrics, and identify areas for improvement in sales, service, and inventory management
- Collaborate with the Sales team to ensure smooth processing of orders, timely vehicle delivery, and accurate documentation
- Work with the Sales Manager to track the performance of the sales team, manage inventory, and coordinate with the ASM for stock orders and delivery timelines
- Oversee the service department to ensure all Royal Enfield bikes are serviced according to company standards and customer expectations
- Ensure service bookings, repairs, and warranty claims are handled efficiently and that customers are kept informed throughout the process
- Track service quality through customer feedback and implement continuous improvements to boost customer retention and satisfaction
- Supervise inventory levels of motorcycles, spare parts, accessories, and gear, ensuring timely procurement to meet customer demands
- Monitor stock movement and coordinate with suppliers to ensure optimal inventory levels are maintained without overstocking
- Foster a customer-centric environment by ensuring that all customer interactions are handled professionally, leading to high satisfaction and retention rates
- Handle customer grievances promptly and escalate issues when necessary to ensure swift resolution
- Engage in after-sales activities, including service reminders, follow-ups, and loyalty programs to enhance customer relationships
- Regularly generate and analyze reports using the Operation module to track dealership performance metrics such as sales targets, service quality, customer feedback, and financial performance
- Present operational insights to the dealership's management team and recommend strategies to improve efficiency and profitability
- Lead and mentor the operations team, fostering a culture of continuous improvement and high performance
- Conduct regular training sessions to enhance team members' skills in utilizing MSD software and delivering exceptional customer service
- Encourage cross-departmental collaboration to streamline processes and improve overall dealership performance
- Ensure that all dealership operations are in compliance with Royal Enfield's standards, policies, and legal requirements
- Continuously seek opportunities to optimize processes, reduce operational costs, and improve overall efficiency
- Royal Enfield Authorized Dealership
Store Assistant
The Ruby Mills Ltd.
Khopoli
- Responsibilities included ERP system material receipt note punching, bill passing and posting to account department, material issue note punching, job work and cash purchase order creation, preparing scrap order, shipping bill and invoice, maintaining store records and documents, coordinating with account and purchase department, and knowledge of computers (M.S Office, Excel, ERP program, etc.)
Education
Diploma in mechanical Engineering -
09.2024
M.COM -
01.2018
B.COM -
RBSE Ajmer
Vallabhnagar01.2013
12th COMMERCE -
01.2011
10th -
RBSE
01.2011
Skills
- Complaint Management
- Customer Complaint Resolution
- Delivery Management
- Store Management
- Friendly
- Helpful
- Confident
- Organizational Management
- Customer Retention
- Business Planning
- Process Improvement
- Inventory Management
References
References available upon request.
Training
- Service Consultant Training Course, 07/18/18
- Workshop Manager Training at RE Academy Chennai, 12/01/19
Timeline
Operation Manager
Voyage Motors
08.2016 - Current
Store Assistant
The Ruby Mills Ltd.
Diploma in mechanical Engineering -
M.COM -
B.COM -
RBSE Ajmer
12th COMMERCE -
10th -
RBSE
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