Udai Lal Joshi

Work with the team and key reports to ensure that On Time Delivery is met to the planned delivery dates

to our customers.

 Create weekly/monthly/quarterly activity plans to present to key stakeholders of the business.

 Ensure Aftermarket workshop Team reduce non value added activity in all processes by using lean /

kaizen tools and techniques.

 Full departmental budget responsibility, reducing costs whilst maximizing efficiencies without

compromising quality and standards.

 Contribute to the overall business strategy whilst maintaining a collaborative relationship with other

departmental managers; Sales, Engineering and Quality, Supply Chain and Finance.

 In collaboration with support functions (DP) carry out performance assessments for team and identify

training to improve performance of the whole aftermarket team.

 Define, continuously improve and communicate the aftermarket operational systems, processes and

policies in support of ISE’s mission specifically, support better management reporting, information

flow and management, business process and organizational plan.

 Work in CRM, Operation & OPS of MSD Software since August 2020.

 In CRM there are all customer databases we have created & stored to generate the business through CRE /

SME & CRM staff.

 Through Complaint management program we are getting reviews of the customer against our service.

 Operation id of MSD is useful to get the report of the work and through operation id we can easily find out

the performance of our manpower.

 Analysis of the performance of Service Consultant, Floor Supervisor, CRE/SME/CRM & Spare Parts Manager.

 ERP System Material Receipt note (MRN / GRN ) punching .

 Bill passing & Posting to account dept. ( Purchase voucher posting )

 Material issue note punching ( MIN )

 Job Work & Cash purchase order create .

 Cash MRN / GRN Punching .

 Preparing Scrap order , shipping bill & Invoice .

 Any other ERP Store related work .

 Issue of materials from stores along with proper formalities of document .

 Maintain all store record / documents for monthly review meeting .

 Stay in regular touch with all user departments for any special requirement .

 To establish reliable sources of supply , goods and services .

 To co - ordinate with account and purchase department for suppliers payment.

 Knowledge of computers M. S. OFFICE , EXCEL , ERP PROGRAMME ETC.