Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Uday K L

Uday K L

Senior Customer Success Manager
Bengaluru

Summary

I am an experienced Customer Success Manager with a proven track record of elevating customer Success and maximizing revenue growth. With 7+ years of expertise in cultivating strong client relationships and SaaS product adaptation, I thrive on identifying opportunities for mutual success. Strategic mindset and data-driven approach have consistently driven remarkable results and reduced churn rates. I am always excited to bring passion for building and leading high-performance to esteemed organization. My story starts with Compassion and it ends with Compassion. Long term objective in life is to be a SME in different products around technology and get involved in the strategy and roadmap for the products and also to work on timely improvement also while making an impact in the life out there for those who are in need of the support or a helping hand

Overview

8
8
years of professional experience
14
14
years of post-secondary education
2
2
Certifications

Work History

Senior Customer Success Manager

HackerEarth
Bengaluru
04.2022 - Current
  • Currently Handling Portfolio of 105 account with a total MRR of $153K
  • Establishing strong relationships with key stakeholder, resulting in increased customer loyalty and account retention.
  • Ensure that customers derive maximum value from HackerEarth and collaborate with the sales team to help upsell and cross-sell additional services, integrations, and feature.
  • Liaise with other team leaders to make sure that HackerEarth's clients are getting the best product value possible in terms of Return on Investment.
  • Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
  • Crafted compelling case studies showcasing successful implementations that resulted in improved brand reputation among potential clients.
  • Created customer success strategies to increase customer retention
  • Assisted customers with onboarding and product adaptation to foster successful adoption and usage
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics
  • Contributed to company growth by driving referrals from satisfied customers through relationship-building efforts
  • Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships
  • Optimized the customer journey by analyzing usage patterns and providing tailored recommendations based on unique needs

Customer Relationship Advocate

HP
Bengaluru
05.2020 - 04.2022
  • Onboarding new stakeholders and managing by building good collaboration with internal teams
  • Create & communicate a clear vision for the products with all stakeholders and demonstrating the same using presentation skills
  • Own overall relationship with assigned clients and Ensure retention and satisfaction of all assigned clients
  • Engage and collaborate with all cross functional team for quick resolution delivery
  • Onboarding new clients or accounts
  • Renewals
  • Responded to customer requests for products, services, and company information
  • Consistently met or exceeded performance metrics related to customer service quality, responsiveness, and issue resolution

Onsite Approval Analyst

HP
05.2018 - 04.2020
  • Best in class service and resolution to Customer, Supplier & Partner queries w.r.t technical issues
  • Best in class service and resolution to Customer, Supplier & Partner queries Drive Feedback and reduction on overall repair cases
  • Work with various stake holders, support groups to ensure technical solution and customer satisfaction.

Technical Solution Specialist

HP
02.2017 - 05.2018
  • Provide assistance/support to Onsite CE Engineers for software related issues and on Single/Multifunction Printers and Scanjet's and computer hardware
  • Jointly work with Customers and Regional Focal team to provide quicker resolution
  • Flexible to work on Weekends Demonstration in fixing issues Remotely & Driving Parts Usage Efficiency.

Technical Product Support Specialist

Asap Consulting S.A.
12.2015 - 01.2017
  • Strong process & Technical knowledge in HP Product Hardware and Software, Troubleshooting skills and methodologies
  • Experience in telephonic support for US and Canada Customers- setup, configuration and troubleshooting HP Products (Printers, Plotters) & basics of networking.

Education

Bachelor of Engineering (B.E.) - Electrical, Electronics and Communications Engineering

Visvesvaraya Technological University
Bangalore
01.2011 - 01.2015

ST.Thomas High School
Bangalore
07.1999 - 04.2009

Skills

    Client Advocacy

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Certification

AMCAT Certified Data Processing Specialist

Timeline

Senior Customer Success Manager

HackerEarth
04.2022 - Current

Customer Relationship Advocate

HP
05.2020 - 04.2022

Onsite Approval Analyst

HP
05.2018 - 04.2020

Technical Solution Specialist

HP
02.2017 - 05.2018

Technical Product Support Specialist

Asap Consulting S.A.
12.2015 - 01.2017

Bachelor of Engineering (B.E.) - Electrical, Electronics and Communications Engineering

Visvesvaraya Technological University
01.2011 - 01.2015

ST.Thomas High School
07.1999 - 04.2009

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Uday K LSenior Customer Success Manager