Uday Bhattacharja
Summary
Dynamic Beverage Specialist with a proven track record at Rich Products & Solutions, driving an 18% increase in product adoption through tailored demonstrations and customer training. Skilled in B2B sales and customer relationship management, I excel in enhancing revenue growth and fostering long-term client partnerships in the HoReCa sector.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Beverage Specialist (Promoted from Mixologist)
Rich Products & Solutions Pvt. Ltd.
Kolkata
08.2022 - Current
- Conducted technical product demonstrations, application sessions, and customer trials that accelerated product adoption and improved conversion rates by 18%.
- Developed customized beverage menus, recipes, and commercial applications to align with customer requirements, enhancing product acceptance and driving repeat business.
- Collaborated with sales teams to recommend tailored product solutions across beverage ingredients, cream solutions, cooking creams, whipped toppings, and foodservice categories, elevating customer satisfaction.
- Partnered with regional sales teams to identify B2B customer opportunities across HoReCa and Foodservice accounts, supporting customer acquisition and commercial conversion throughout six states.
- Built long-term relationships with HoReCa customers through regular market visits, technical consultations, and post-sales support, improving customer retention by 20%.
- Delivered product and application training for customers and sales teams, increasing product knowledge and facilitating quicker commercial adoption.
- Contributed to East region business growth by supporting an increase in monthly product movement from approximately 36 kg to nearly 5 tons, demonstrating strong commercial impact.
Guest Service Supervisor
Taj City Centre, Kolkata
Kolkata
04.2022 - 07.2022
- Led staff training and performance coaching to elevate customer experience and optimize operational efficiency.
- Managed day-to-day operations of a 120-cover all-day dining restaurant while ensuring high customer satisfaction and operational excellence.
- Coordinated cross-functional teams to enhance service delivery and streamline inventory management.
Senior Bartender & Team Leader
The Westin Kolkata Rajarhat
Kolkata
12.2018 - 04.2022
- Led a seven-member team managing a 200-cover lounge bar while supporting revenue growth through customer engagement, upselling, and premium beverage recommendations.
- Increased beverage sales through cross-selling initiatives and consultative customer interactions, contributing 15% toward outlet revenue targets.
- Managed beverage inventory and cost-control initiatives, minimizing operational losses by 12%.
- Conducted product training and promotional sessions, enhancing team capability and elevating customer experience.
- Supported opening of three outlets through beverage concept planning and menu development, driving brand consistency and customer satisfaction.
- Represented The Westin Hotel in the Absolut India Competition (2021) and received Best Employee recognition twice.
Bar Head
Thikana – The Gastro Lounge Bar
Hinjewadi
11.2017 - 10.2018
- Boosted beverage sales by implementing strategic upselling and cross-selling of premium offerings.
- Managed beverage operations and led four-member team to enhance customer relationships and drive revenue through consultative selling.
- Oversaw inventory planning and cost control to optimize operational efficiency while upholding high service standards.
Bartender
The Retox Gastro Pub
Viman Nagar
05.2016 - 10.2017
- Delivered premium customer service in a high-volume hospitality environment, enhancing average order value through effective upselling and engaging with customers.
- Prepared and served a variety of beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area throughout service.
- Managed inventory levels and ordered supplies for operations.
Bartender
Blue Frog
Pune
07.2015 - 01.2016
- Mixed and served a variety of cocktails and beverages to patrons.
- Managed beverage operations to deliver exceptional customer service in a premium hospitality environment.
- Collaborated with kitchen staff to ensure timely service and customer satisfaction.
- Maintained cleanliness and organization of bar area throughout shifts.
Assistant Bartender
The Seasons Apartment Hotel
Aundh
07.2014 - 12.2014
- Assisted bartenders in preparing cocktails and beverages for guests.
- Provided exceptional customer service to enhance guest experiences.
- Facilitated beverage preparation, managed inventory, and delivered customer service.
- Maintained cleanliness and organization of bar area and workstations.
Steward / Senior Steward
Della Adventure & Resort
Lonavala
06.2013 - 05.2014
- Developed expertise in hospitality operations, customer engagement, and food & beverage service to enhance guest experiences.
Education
Bachelor of Hospitality Studies - BHSM
Aryabhatta Institute of Engineering & Management
Higher Secondary -
CBSE
Secondary -
CBSE
Skills
- Beverage Sales
- B2B Sales
- HoReCa Sales
- FMCG Sales
- Business Development
- Key Account Management
- Customer Acquisition
- Customer relationship management
- Customer Engagement
- Product Demonstration
- Product Trials
- Beverage Application Support
- Beverage Menu Design
- Customer Training Programs
- Upselling & Cross-Selling
- Revenue Growth
- Commercial Negotiation
- Sales Reporting
- Microsoft Excel
- MS PowerPoint
- MS Word
- MS Word
Languages
English
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Top Performer Award at The Westin Kolkata Rajarhat
Place Of Declaration
Kolkata, West Bengal
Self Declaration
I hereby declare that the information provided above is true and accurate to the best of my knowledge and belief.
Timeline
Beverage Specialist (Promoted from Mixologist)
Rich Products & Solutions Pvt. Ltd.
08.2022 - Current
Guest Service Supervisor
Taj City Centre, Kolkata
04.2022 - 07.2022
Senior Bartender & Team Leader
The Westin Kolkata Rajarhat
12.2018 - 04.2022
Bar Head
Thikana – The Gastro Lounge Bar
11.2017 - 10.2018
Bartender
The Retox Gastro Pub
05.2016 - 10.2017
Bartender
Blue Frog
07.2015 - 01.2016
Assistant Bartender
The Seasons Apartment Hotel
07.2014 - 12.2014
Steward / Senior Steward
Della Adventure & Resort
06.2013 - 05.2014
Bachelor of Hospitality Studies - BHSM
Aryabhatta Institute of Engineering & Management
Higher Secondary -
CBSE
Secondary -
CBSE